Atria

Worst experience with a 24hrs care. HHA slept on the job and we had to find another agency to work with.

The hallmark of socialization has always been centered around the meal with friends and/or family. This is where Atria at Sierra Point, Scottsdale fails quite miserably. In spite of going through several new chefs, any center city public school from the ‘60s served a more palatable meal. Institutions like this should not realize their profit margin’s at the expense of the nutrition of our senior relatives. If you want a nice physical plant with friendly smile’s, and plan on cooking your own meals, this place is fine. If your parent likes to eat, however, look elsewhere. At this point, one must assume that they just refuse to fix the problem. [Name removed]., MD

My father was a resident of Atria Tamalpais Creek where $13,000 in cash was stolen from his apartment. He had been admitted to the hospital following a heart attack, and during his hospital stay, he asked me to retrieve some of his belongings for safekeeping, including his safe box, which had contained an envelope with the cash (meant for use in a dire emergency), for over a decade, When I arrived to pick up the items a few days after his hospital admission, I found that the envelope of cash was gone and the safe box open. I immediately filed a police report, and reported the loss to the director, who only seemed to care about being present during the police investigation, and not about the lost money. My father died very unexpectedly the following week, after complications from open heart surgery, and the money was never recovered. Atria has not taken any responsibility for the theft, and did not even conduct an internal investigation into the matter, or offer as much as an apology. They claim that the police report was inconclusive because it couldn't pinpoint specifically who stole the money, as over twenty of their staff members had used key fobs to get into his apartment. The fact remains that the money was stolen from Atria, when they should have been ensuring the safekeeping of my father's possessions. I had previously seen the cash myself, when my father moved in months before, and he asked me specifically to pick it up for him while he was in the hospital. He had no issues with memory loss, and knew that the cash had been there. Atria's response has been pathetic, and only concerned with their own back, rather than with the theft of $13,000 from the home of an elderly widower in their care. I am disgusted by their lack of concern, or willingness to take responsibility for this disgraceful situation. If this highly unfortunate event had not occurred, I still would have given Atria a 1 star review for their lack of humanity, and lack of any truly engaging activities for their residents. At the time of his death, my father was on a waitlist to move to another nearby senior community. For an 89 year old man who had recently lost his wife, moving is not something to be taken lightly, so it was only because he was so miserable at Atria that he was willing to subject himself to another move after only 5 months there. Despite seeing him day in and day out, the receptionist never even knew my father's name. My father was a highly active and engaged man until the final days of his life, but the activities at Atria seemed geared for people who had already given up on life, rather than still living it to the fullest. It basically feels like a place where people are waiting to die, rather than still enjoying life. It has token activities like chair exercise, but none that seem planned with thought and care for active seniors. When my father's money was stolen, I discovered through the California Social Services website, [removed that Atria Tamaplais Creek has been investigated 23 times by Social Services, with 11 of those visits in 2018 alone. There were also 4 citations for immediate health, safety or personal rights violations. Additionally, I found that Atria Corporate has, not surprisingly, received a C- grade by the Better Business Bureau, [removed] with 5 complaints filed in the past three years. I wish my father had never moved into Atria Tamalpais Creek, and I wish they cared about the money stolen on their watch. But since I can't change either, all I can do now is hope that others heed my advice: Think twice before sending your loved ones to Atria Tamalpais Creek. It might look safe, but I learned the hard way that it is not.

My mother lived here for 7 years. It was a wonderful, caring beautiful place to live. The management left about a year ago and everything started to fall apart. The outside of the building had to be stripped and it took almost a year of noisy cranes to completely redo it. Then the staff all started leaving. My mother wanted to leave as well, so we gave our 60 day notice to leave Nov. 30. We reserved the moving dock, only to get bumped by two other move outs on the same day. It ended up costing us hundreds of dollars more because they overbooked the dock. The acting manager promised to compensate us for our delay if we would let the other people go first. Here we are 5 weeks later, and there has been no restitution. We have contacted the manager several times and she assures us she will make it right. In the meantime, my mother has received two bills for the months of December and January. They threatened to turn her over to a collection agency if she didn't pay her December bill (she moved in November!) This place has NO leadership! We are still trying to communicate with the manager, but all we get is lip service. Our next step is to contact an attorney to get promised restitution and to stop the threatening, erroneous bills.

This is not the place it used to be All they care about is the dollar Almost all of the good staff has left The new Nurse doesn't have a clue

Horrible. If zero were a possibility that's what I would choose. Nothing but liars. This review & the issues will not be in sequence, but I have to get it out here. The public needs to be made aware that this place, new that it is, has no freaking clue what they are doing or just simply don't care. So please, just bear with me, again, the issues here are not in sequence. Let me start with the fact that this is for the memory care section. This particular home likes to have a "round table" kind of chat. That's where the heads of each department sit together and discuss issues. It's also the way they meet the family members to discuss the needs of the resident. They also try to use it to intimidate the family members when they don't want to do what the sales person promised would be done. The sales person comes off being all sweet, caring and concerned and gives you all the answers you want to hear. You pay your thousands of dollars for your community fee and monthly fee, get your loved one all settled in, thinking they'll be safe and checked up on, NOT! Thank god for a camera we put in her room. On her 3rd day of being there she was on the floor yelling for help for OVER AN HOUR!!! We were at lunch and hadn't looked at the camera but afterward we looked to check on her. Saw her on the floor and called them right away. Then, went back and checked the recording. Over an hour on the floor, yelling for help. Yes we had sound and video on the camera with their approval. Thankfully she was okay. We were told by the sales person and the nurse who came to do the evaluation of my family member that she would be checked on every hour. Lies. The head nurse advised us, after we paid and my family member was all moved in, that would be incorrect and the least amount of time would be every two hours. I might add, he was not a very nice person and the every two hours was a lie as well. We even got to the point of having the aides sign a sheet every time they checked on her. The sheet was signed when no one actually checked. The doors to the residents rooms are kept open. Not just unlocked, open. They don't have enough staff to watch the residents so they leave the doors open for the residents to come and go as they please, even when it's not their room. We were told its easier for the aides to get in as well. Again, this is the memory care of the residence. Dementia and Alzheimer patients are not always accommodating and sometimes downright combative. Some of the residents here would go into other rooms and take what they want and try to enforce what they thought to be the "rule." My 96 year old, 98 pound, family member was so afraid of things that went on there that she would actually pull furniture to block they door so that no one could get in. Luckily the furniture she was given by us was wicker and light enough to be pushed open. The maintenance people don't know how to hang a picture and yet they insist it be them who do it. Either too high, too low or just plain crooked. Let's not even talk about hanging a tv. The room was nice, a 1 bedroom. They neglected to tell us the room was right over a bar. A bar with outside TV's. Thankfully my family member was hard of hearing but the noise was unbearable and was all night long. We have it on tape. We were also told that if my family member moved out within 30 days, she would get her community fee back. That too, was a lie. Shame on us for trusting the sales person. There is so much more but I just can't. I feel my blood pressure rising as I type.

Atria is a beautiful, happy place with caring staff.

They were Horrible. The 1st time they let my mother do without her breathing treatments was for about a month and a 1/2 which landed her in the hospital for 3 days. The 2nd time they let her breathing medicine run out it was a for about 2 and a 1/2 weeks before I caught on. I take better care of people's pets than these savages took care of human beings

This place used to be goon. With new staff and nurse all they care about is making money not the residents

Staff is marginally competent. Actually walked into one administrator's office while she was polishing her nails. No insight into how to connect with their residents; a lot of condescending talk. Nursing was no better. Had to come into their offices and point out that my mom was a fall risk (after a surgery) and needed additional help. And every helping act was another opportunity to upcharge. Run, don't walk, away from Atria.

My relative was at Atria in Memory Care for several months. I would not recommend this facility to my worst enemy. The aids are completely incompetent to care for patients with dementia. The management only wants to over drug memory care patients and put them to sleep by 6pm. The memory care facility should be shut down by the state. They are barely a baby sitting facility, but still charge memory care prices. We explained the condition of my relative as advanced dementia when interviewing the facility. We were assured that Atria was very experienced taking care of patients with this condition. Complete LIE. They just want your up front fee and overpriced monthly fee. As soon as a patient gives them any issues (which is the definition of dementia) they will evict you. What they did to my family is inhumane. I do not know how these people sleep at night. Horrible horrible people and company.

A wonderful place gone bad Sierra Point was absolutely the place to be five years ago . About two years ago, Atria acquired Sierra Point and ever since it’s gone completely down hill. The food is not eatable, they are short staffed and overall the decore has gotten old and worn. I would NOT recommend this home for anyone

My parent is only there a couple of weeks and I'm already looking for a new place for them to live. The majority of the staff are miserable. They never smile and are not nice to the residents. It's amazing how accommodating they were when I signed my parent up. I want to cry every time I leave my loved one. Two of the residents had to wait an hour for their food because they ran out of the food that was listed on evenings menu. It doesn't matter how much you pay, people should not be treated like this.

Unfortunately I cannot recommend this facility. My parents moved to Atria Assisted Living almost 3 years ago. After the passing of his wife, my father moved to the memory care area of Atria where he has been for over a year (he is 81). The facility has a good clean appearance, but there is neglect of the residents. Myself and 2 other family members are at Atria 2-3 times per week. There are no activities for those in memory care. They can watch TV in the living room or go to their own room. The director indicated that the budget for activities was $80 per month for 15 people...although it's not being used. It's astonishing given that my father's monthly bill is over $7500.00. Aside from the lack of physical or mental stimulation, I'm very concerned from a medical perspective. One of the residents fell and suffered with 4 broken ribs It was days before he was seen by a medical professional. My father had a problem with his back and ibuprofen was prescribed, but even after 4 days, he was not given the pain relief. No follow through by the staff nor did they contact the family about the situation, they let him suffer in a lot of pain. We are moving dad to another facility at the end of the month. The new facility has the same cost, but more stimulation for the residents. My father will be greatly missed by the Atria because he's been an easy resident. He's compliant and always pays. I'm so sad to see the decline of residents at Atria. Most residents in memory care are women and they love when my family members come visit because they are bored on a daily basis. The director makes a lot of excuses about the lack of activity...same excuses year over year. I seldom write reviews, but I'm worried about aging seniors being placed at this facility. The scope of the problems cannot be address in this small review platform. I strongly caution family members to avoid making a placement decision based on the cleanliness of a place. Talk to family members who visit on a regular basis as their insight will be informative.

I called to get info on rates and availability, and [name removed] was rude, muttering under his breath. He actually hung up on me after a couple painful minutes trying to find out what their enhanced care wing is about. When I asked if they have studios, he annoyingly muttered "really?" as if it was a stupid and ridiculous question. He was totally vague, and not willing to even let me know what types of apartments they have. If that is the person they hired as the first point of contact with the company, I would not even dream of placing my family there! The guy was toxic!

Had to move my parent out. This facility is unclean, unsafe and staffed by individuals, from rental agents, to managers to nurses to UNSKILLED nursing assistants, who could not care less about the residents. It is completely profit-motivated. Residents who are in need of physical assistance sit in their rooms and in hallways endlessly without help. The lack of humanity and morality of the functioning of this facility is absurd. I strongly advise against moving loved ones to Atria, Barrington.

I would not recommend Atria Kew Gardens for your loved one or loved ones. I live at Atria Kew Gardens and call 311 for police non-emergencies 6 times or more a week. The police have taken corrective action, but the executive director does nothing. Doesn't she know that seniors have to go to sleep at night? Do yourselves a favor. Find a better place.

DO NOT LET YOUR LOVED ON LIVE HERE!!! Atria charged my father- in violation of the contract- the next month AFTER he died. Further, they charged him for services they did not deliver for the month of July after he died. As a result of their unjust taking of funds, his account is currently overdrawn. Even though they admit they owe us a refund, they have done NOTHING!!!!

The Atria West 86 Senior Residence is located at 333 West 86th Street, NYC. AVOID THIS PLACE!!! It is an overpriced and overcrowded dump. Don't be fooled by the pretty lobby. You will be charged $10000. to $15000. for a small apartment plus an additional one month fee when you move in. The building is an old converted hotel which is not adequate to handle the amount of senior residents living there. The three tiny elevators are too small for all the people living there. A 30 minute wait for the elevator is normal and my record is 50 minutes. I'm surprised the fire department hasn't closed this place down for safety reasons. The food served in the basement dining room is frozen and heated. No cooking is done on the premises. There are frequent pipe breaks and floods throughout the building and inside the resident's rooms. Also, there is a severe water bug and roach infestation. The staff members are rude to the residents and are annoyed when you request something. Most of the staff turns over constantly due to very low pay. The front desk lady is usually busy playing video games and people entering or exiting the building go unchallenged. I suggest that you search other assisted living facilities in Manhattan and avoid the Atria.

Not a good place for someone who has Alzheimer's. They are not trained to care for someone with Alzheimer's. No assisted living facilitiy is, even though they have a memory care unit. My aunt was kicked out after 9 days because they were unable to get her to take her medication or to get dressed. They sent her for a psych evaluation and now she is in lockdown in a psych ward getting medicated. It is hard or impossible to find any place that will take someone with Alzheimer's who is in the combative stage. They don't want to take the time to work with her. They would rather put her on drugs. She is so sweet and she will do anything I ask, but I am not there 24 hours a day. The best thing you can do for your loved one is keep them in your home with a caregiver. None of these places really care. They're all about the bottom line. To update my post, not only did they withdraw payment for all of June, even though she was only there nine days when they said that they could take her knowing how she was, they also paid themselves for July. We did not take her out of there, they sent her away. They should refund all of our money for putting us through this. They never should have said they could take her. They have until Monday to return $8,000 or a [Removed]charge will be filed.