Atria

Too expensive for what you get. Advertised as Independent living, however Assisted living residents are ever increasing. Culinary is advertised as top of the line...however the "chef" is not a Chef and precooked/frozen entrees desserts that are just below Swan TV dinners is not a good culinary experience.

There is not enough nurses at night here, definitely understaffed. Father had an issue and it took forever for a nurse to come. Was no way to send him to the emergency room by myself. If you want your loved one in jeopardy, stay here. Everything with elderly people happens at night, I felt helpless. Place clean and hotel looking.

I moved my 94 year old Aunt and 88 year old Uncle into this facility in July of 2017. In February, 2018, I requested that my Aunt be moved into their memory care ward. All was set, room chosen, furniture ordered and due to be delivered, when the afternoon before the move, the non-licensed nurse called to say my Aunt was evicted because she required two people to transfer her. Her assessment was made after two emergency hospital visits the week before, one due to AFIB, second due to a second fall after being released from the first hospital visit. She had not fallen previously, was walking in the hospital, so had leg strength. Now that she was on blood thinners she fell and was afraid to walk, and she was on pain meds making her fatigued. Instead of giving her a chance to build her strength, Atria kicked her out of "the last home she would need to move to", according to the sales woman when we signed up, just seven months after they moved in, one month after the $8,000 move in fee was non refundable. At no point did this facility show compassion or empathy once they decided to evict a 94 year old woman. So, apparently, if you are healthy, you are welcome to spend $10-20,000 per month at Atria Foster Square. If you become weak, you're out on the street. Meanwhile, at the new facility my Aunt and Uncle were forced to move to, my Aunt is being transferred by one female caregiver multiple times per day, receiving better care and being given physical therapy. Before deciding upon an assisted living facility, contact CANRH, or other elder care advocates and the State Ombudsman. There have been two fall deaths at this facility that should be inquired about.

This use to be one of the nicest senior home in Scottsdale but since new ownership of Atria (large corporation) it has gone downhill fast. The major issues are: 1. The food is absolutely awful. New chef but worse than ever . 2. They increase prices by over 7% per year. Poor value. 3. Management makes promises to upgrade the home but don't deliver. 4. This use to be mostly independent living with a separate section for assisted living. Now they try to upgrade you to their "Legacy" program which cost $500 more per person and offers inadequate staff that just roam the hallways with 2-way radios. 5. the dining room is packed with wheelchairs and walkers and it is dangerous for residents to walk through because it was not designed for this purpose. 6. There is always a shortage of staff so the current workers are overworked. Turnover is high. The only redeeming element is that they do a pretty good job with events for the residents. It is very sad that such a prestigious property has gone down hill so quickly. I would definitively would not recommend it unless you have a very large budget and can put up with horrible food.

I have only had experience with the LG/memory care and so my review only applies to that portion of the Carrollton facility. My father has been a resident for several years, and the staff that cares for him, has without exception, been outstanding. The management is like a revolving door. I have seen five directors come and go and it seems like the good ones leave sooner than the bad ones. LG only has 10 residents now and I think it's because of management. It's very difficult to move a memory care patient, but families are finding a way to leave, that's how bad it is.

My husband and I toured Atria Copland while looking for a new place for ourselves. We did not lake this community at all. It seemed more like a nursing home than a community. It was too institutionalized, and my husband was not comfortable here.

The staff at this community seemed nice. I was not impressed with the food and they only offer one meal a day. I had some issues with the amount they wanted to charge for a room and to give her medication. The community seems clean and they only offer a few activities.

Very unhappy with Atria Las Posas. My mother has been there for almost two years and the quality of care has really gone down. I went to visit her today and her clothes smelled of urine and her bedsheets had not been laundered for 2 wks! Her cotten bedspread was soiled as well. Ironically, they also raised the rates and insisting that she be upped to level 3 care at almost $6.000 a month. she does not have dementia and is ambulatory. Seriously thinking of moving her!

agree that they promise lots more than they deliver. don't believe it! some of the positive reviews are based on tours and visits, not actual experience of a resident or family. that's not even valid. all they're interested in is raising fees and adding extra services that should be included in standard care. money hungry! very poor responsiveness from top management; calls or e mails not returned. barely include families in any activities as in most other facilities. they just do what they want and don't answer to any one.

Management is more interested in the bottom line than the best interest of the residents. The Resident Director and GM are very dismissive to family concerns. They will do a hard sell and make lots of promises that they never intend to fulfill. Don't be fooled by the promise of memory care.

Quality of care has gone down hill rapidly over the past year. Constant staff shortage particularly with housekeeping which is very distressing. Half the staff is overworked. Half does not do much. A lot of room for improvement. Not nearly as much "assistance" as you are led to believe.

We certainly wish that the super friendly pie-gifting gracious Atria Westchase welcome at sign -up and move-in continued once loved one is full time resident. My father is wheelchair-bound and requires the highest care level for all activities of daily living. The Atria resident wearable call button system was touted as the centerpiece of their approach - "all calls must be answered in ten minutes and and caregiver response times always monitored." The reality is the opposite: most night calls and nearly all Sunday calls and many morning calls are totally ignored by caregivers who must work two jobs to survive. This leaves my father helpless. Until a family member arrives Top management is unpleasant and defensive and disinterested when failures reported. I guess their hope is you will stop reporting care failures if they make the experience of doing so miserable enough. Looking for another assisted living facility. Ready to move my father,

totally agree that director or most management don't really care about residents, only about profit. nursing staff inadequate. checked out some online...what an eye opener... they do not encourage socilaization among residient. little communication with residents & family all in all very mediocre - less than average

My mom has lived in several assisted living facilities in different states....This is by far the worst....she has never settled in...caregivers have been rude to her....They were overcharging her and I could never get the person in charge of billing to call back....

I visited the Atria Grand Oaks a few weeks ago. I was interested in a residence for my elderly father after my mother passed. I was shown around by Whitney. I didn't feel that she was in-tuned with my fathers needs and interests. I was shown the pool after I expressed that my father doesn't swim. I was invited back for lunch with him but didn't end up revisiting. The community had a cold vintage like feeling. I didn't feel that the programs offered would satisfy dad's interests and the food on the display for lunch was a hot dog that looked bland. He enjoys programs other than bingo and jewelry making. Whitney mentioned a discount and said I should leave a deposit after she informed me that they had many vacancies. I decided to move dad to Hillcrest instead. The atmosphere felt just right and I was impressed by the diverse program offerings and the friendliness and warmth of the staff. They even have a 24 hour cafe which dad loved.

My Mom needed to make the move to Assisted Living due to her physical limitations. After visiting all of the communities in our area we decided that St. Joseph's would be a good fit based on what we saw when we visited. Well her experience was awful! They seemed to have many residents that should have been in Memory Care instead of Assisted Living. The staff was very nice but more than not the residents yell at each other. After dinner for medication time it is like a major traffic jam waiting to get their medications. My Mother was so depressed and would sit out front of the building to remove herself from the inside! She was there for 17 days. We couldn't move her out quick enough. She is now thriving at Mangrove Bay in Assisted Living and feels like she is "home".

My mother in law lived here for only a few days before we realized it was not what had been advertised. There were so many issues, but after we realized no one was giving her the meds she was supposed to be getting, per the paperwork that had been signed, we pulled her out. They will sell you a story until they get your money, and then they no longer care. We had never been more disappointed in a business.

Our family member was in Memory Care. She was asked to leave because director did not like her. Other residents did the same behaviors. Med cart left open and unattended…. Director screamed at us… we had to watch her 13 hours a day when med is changed for 2 weeks. Caregivers are good but management is terrible.

If you think you are going to get a facility for your loved one that focuses on memory care and stimulation then please look elsewhere. The residents are mostly in wheelchairs and watch TV. Their version of a locked facility is having alarmed doors that can be pushed open. The units are typically short staffed too

Atria is not good about returning calls & emails when the customer has questions or issues that need resolving. (A lot of stalling, instead of giving a straight answer.)