Atria

Clean place, great decor, some friendly desk staff, some not so friendly. The apartments ar3 adequate sizes, co7ld use a little updating, ex, the kitchen area is ver6 small and dated appliances and counter top, would be nice if the wall between the kitchen and living room was a half wall with counter top. So with that said, some of the aids are nasty to the residents. The house keeper are nice but they don’t do a thorough job, the microwave and refrigerators are never cleaned. And now for the main reason I’m giving it a low rating., I thought the staff could be trusted but my sisters pain pills, money, and jewelry have gone missing so that is why I took her out

It was a sad day in June when our mother had to give up living on her own. We chose Atria Draper not knowing the true inside story to this facility. We were misled and lied to. There is no medical care, the nursing staff is very limited and we soon found out the aides are either inexperienced or not well trained. After being told there was an additional monthly charge to administer medicines the aides made errors in giving out the wrong pills and mixing up the days shown on the pill packs. Our Mom fell twice and we were never notified. If she were checked daily as promised, they would have known but instead they denied it. The huge bruises told the real truth. The administrators act like they are being bothered when asked questions and some of the aides are not kind. There are a couple that are very nice. For these reasons I would not recommend this as a new home for a loved one. This is intended for the rich and healthy who no longer wish to cook, clean, do laundry and don't want to be alone all the time. The cost is extremely high. Average people cannot afford to live here.

We canceled our tour here because of a schedule conflict that arose. We also lost interest in touring here based on information from brochures and others.

No two bedroom apartments period. No larger one bedrooms currently available to even view and none likely to become available anytime soon. All others are simply too small for us.

Per Atria Del Sol website, Assisted Living & Memory Care only, no independent living. Studio apartments only.

This facility does not have enhanced care available.

Unfortunately, since my parent moved into this facility, and over the past 2 years, the level of care and attention to details- number of staff, food quality, cleanliness- has been deteriorating. The manager of the facility turns his head to ignore these changes, he is also argumentative!

I believe this property has full meal service included and that is something my mom is not looking for.

Hated it. Very small, activity staff was inexperienced. Did not like it.

Before making any decision about where to put your loved one, read BEING MORTAL by Atul Gawande, which is about end of life decisions. Chapters 3,4, and 5 specifically discuss senior living facilities. The Atria is mentioned in chapter 4. Also, watch the documentary, LIFE AND DEATH IN ASSISTED LIVING, pbs.org/video/frontline-… Atria Briarcliff Manor is expertly marketed, as are many of these kinds of facilities. The look of the facility is very appealing to the family of prospective residents. However, I believe The Atria in Briarcliff Manor has the lowest level of licensing permitted in New York State. Many staff members are kind, but have no special training and that often shows up in the unknowing care that is provided. The current director, [name removed], seems ill-suited to her position. Rent increases can be a shock. [Date removed] Update My mother was evicted from her assisted living residence at, The Atria in Briarcliff Manor, New York in [date removed]. That facility called the police when my 97 year old mother, who had dementia, would not leave the new director's office until she got the response she wanted. The Alzheimer's Association advises that one does not argue with an individual who has dementia. But, that's what Atria's new director did, even though that facility houses dementia patients. My mother was first taken to a psychiatric ward and drugged. Subsequently, she was discharged/transferred to a top-notch geriatric psychiatric hospital some distance away. The geriatric psychiatric hospital treated my mother's condition successfully, but Mom was transferred to an assisted living residence near the hospital because the Briarcliff Manor Atria refused her readmittance despite the fact that their own nurse certified that my mother was greatly improved, and the geriatric psychiatric hospital recommended Mom's return to The Atria. Mom remained at the distant temporary assisted living facility, until we could research and find a local facility. Although her new residance care was about as good as one can get, my mother's health declined precipitously and she died in hospice on [date removed]. At 97, my mother was subjected to moves to four different facilities. Point 4 of a letter from New York elected officials and sent to [name removed](New York State Department of Health) on [date removed] regarding their concerns about the Manhattan 86th Street Atria, speaks to the perils of moving elderly people. "For many frail elderly, moving is either impossible or presents significant health risks often referred to as 'transfer trauma'..."

My parents have lived at this location for over 5 years now, and they have never complained about the food, or the food service, until recently. They are considerate, patient, kind and appreciative people, who are satisfied with very little, so when they are constantly complaining about the food choices, quality of the food, and the table service, I feel compelled to do something about it - currently they say that on average only 2 out of 7 meals are OK in a week, and it has been like this for many months - more than I care to recall. They receive a weekly menu, and when they get to the dining room, the menu has changed, and their choices are limited. The only thing that they say is always good is the soup, and the salads are OK, however the protein is over or under-cooked and either tasteless or too spicy, and the vegetable choices are minimal. They tell me they, and others, send back their food on a regular basis, citing it as inedible. What an incredible waste on so many fronts - a waste of the money we pay to accommodate and feed them; a waste of food; a waste of the time I need to spend complaining about this. Further issues relate to the table service - they go down for their meal at 5:30, place their order, and they don't receive it an hour later, and in some cases due to kitchen and table service they only get to leave the dining room at 7:30 - 7:45, which means that they miss out on the entertainment, which starts at 7:00 pm, or their favorite TV shows. I am not sure if you are aware that elderly people look forward to their meals, and spending a couple of hours in the company of their friends, because they have already lost so much at their age - their quality of life and independence, possibly their spouses, and their health. One of the key elements to keeping them healthy is ensure they have good nutrition, and the comfort of companionship at a daily meal - I don't think it is too much to ask that they receive food choices that resonate with them, a selection of real vegetables (not potato as a vegetable), and a dining experience they enjoy, for the large sum of money that we pay. Everything else about the facility is lovely - it is in a great location, the remodel done in the last year or so has greatly improved the aesthetics of the environment, however the food is nowhere near acceptable - when asked if they would give up the visual remodel to have back the good food and service they used to have, the answer is a resounding yes! The do not eat breakfast in the dining facility, and very occasionally will get a sandwich to take up to their unit, so at least they deserve one tasty well prepared meal a day, and we deserve value for our money. There have been countless meetings with the residents and yourselves about this issue and nothing seems to have changed, so I would like to know what the plan is to resolve this for once and all - and I would like the courtesy of a response. I have submitted two inquiries about this via your websites in the past, and have received no response! And I would like to know why the General Manager of this location is not doing anything about what is going on?

My parents have lived at this location for over 5 years now, and they have never complained about the food, or the food service, until recently. They are considerate, patient, kind and appreciative people, who are satisfied with very little, so when they are constantly complaining about the food choices, quality of the food, and the table service, I feel compelled to do something about it - currently they say that on average only 2 out of 7 meals are OK in a week, and it has been like this for many months - more than I care to recall. They receive a weekly menu, and when they get to the dining room, the menu has changed, and their choices are limited. The only thing that they say is always good is the soup, and the salads are OK, however the protein is over or under-cooked and either tasteless or too spicy, and the vegetable choices are minimal. They tell me they, and others, send back their food on a regular basis, citing it as inedible. What an incredible waste on so many fronts - a waste of the money we pay to accommodate and feed them; a waste of food; a waste of the time I need to spend complaining about this. Further issues relate to the table service - they go down for their meal at 5:30, place their order, and they don't receive it an hour later, and in some cases due to kitchen and table service they only get to leave the dining room at 7:30 - 7:45, which means that they miss out on the entertainment, which starts at 7:00 pm, or their favorite TV shows. I am not sure if you are aware that elderly people look forward to their meals, and spending a couple of hours in the company of their friends, because they have already lost so much at their age - their quality of life and independence, possibly their spouses, and their health. One of the key elements to keeping them healthy is ensure they have good nutrition, and the comfort of companionship at a daily meal - I don't think it is too much to ask that they receive food choices that resonate with them, a selection of real vegetables (not potato as a vegetable), and a dining experience they enjoy, for the large sum of money that we pay. Everything else about the facility is lovely - it is in a great location, the remodel done in the last year or so has greatly improved the aesthetics of the environment, however the food is nowhere near acceptable - when asked if they would give up the visual remodel to have back the good food and service they used to have, the answer is a resounding yes! The do not eat breakfast in the dining facility, and very occasionally will get a sandwich to take up to their unit, so at least they deserve one tasty well prepared meal a day, and we deserve value for our money. There have been countless meetings with the residents and yourselves about this issue and nothing seems to have changed, so I would like to know what the plan is to resolve this for once and all - and I would like the courtesy of a response. I have submitted two inquiries about this via Atria websites in the past, and have received no response! And I would like to know why the General Manager of this location is not doing anything about what is going on?

Feels older. Art & chairs, etc. are outdated. Elevator was in bad repair (walls). Chairs in dining room showing signs of wear. Yet, they still want as much or more than other places. Only thing they have that others don't is a small indoor pool. Cost for 2nd person @ $800/month is the highest we have seen.

Feels older. Art & chairs, etc. are outdated. Elevator was in bad repair (walls). Chairs in dining room showing signs of wear. Yet, they still want as much or more than other places. Only thing they have that others don't is a small indoor pool.

Everything here is eye candy to entice you to live there. Once you pay the $5000 non refundable deposit you will find out that the care giving, food, private room housekeeping and room maintenance are mediocre at best. Billing done a fine job collecting your money however. Shop around carefully before committing to this one.

I toured this facility while looking for a place for my Mother and I was not impressed! I really didn’t like the lady who gave me the tour and I felt like she was just doing a sales pitch. It’s like she was selling a car or a product and was very impersonal. The building itself was outdated and smelled bad. I didn’t like the rooms and it was the same price as other places for something smaller. They didn’t have a lot of food options and there is a lot of traffic nearby. I would not recommend this facility to other families.

VERY small outdoor area...no walking paths.

Nice place BUT.........I don't agree with the PHENOMENAL increases the residents get EVERY YEAR. The residents are Seniors with a fixed income. The more money the seniors receive per month the higher their increase per year is. NOT FAIR. Also, the residents are ASKED to give $1.00 per day ($365) at the end of the year for TIPS that are given to the staff (wait staff, chef, cleaners, laundry personnel). The are NOT ALLOWED to tip these staff members for the wonderful jobs they do. There are seniors living there that require a special menu. The menu selection is not in their favor. The place was just "REMODLED" (in my opinion) at the residents expense. There is no way to express my dissatisfaction with corporate. They redirect you to the staff at the Atria Tanglewood.

Corporate care giving mentality; bottom line over compassion; pretty decent restaurant.

We did not like this community at all. We didn't find it to be as clean as any of the others we had toured. When we walked in the front door the first thing we were greeted with was the smell of urine. As we walked around the community we didn't see very many staff the only person we interacted with was the person who gave us the tour and maybe one other staff member.