Atria

Our loved one was previously a resident at Atria Woodbriar and overall, the experience was not great. The care was not very good and that is why we moved our loved one out of Atria Woodbriar and to another facility. Also, the rooms in Assisted Living had no kitchen.

Having lived here for five years, I am constantly surprised at the hidden charges. The latest, apparently, is the secret word “personal”. Laundry means only sheets and towels. Personal laundry is at least $15.00 a load. . An additional charge of approx a month. I do a lot of my own laundry myself, which can be tiring, because the laundry person loses my laundry or gives me some one else’s. She does not make sure that the machines are empty therebye mixing laundry. It would behoove anyone moving in here to have a lawyer read the small print. On top of this we get an approx 10 percent increase in rent each January but no increase in services. We do not even get housekeeping on a regular basis

My loved one is currently a resident at Atria Larson Place. This facility has rapidly gone down hill. The support staff is rude and surly. They seem to be very short staffed. I would not recommend this facility to others.

We have serious issues with this facility. We had our mother here for 2 years, and initially (when she was independent) Atria worked well. But then we noticed she was not getting the low sugar diet she was supposed to (ending in 2 trips to the ER with skyrocketing sugar levels) and when we asked if her moods were changing or her memory was getting worse, we were assured everything was fine. But it wasn't. She stopped getting dressed, wouldn't leave her room and ordered milk shakes for every meal. No one at Atria notified us of any of this. She clearly needed more care but no one addressed this. When we gave our 30 day notice, they immediately reassessed her care to twice the rate and tried to charge us for those high-rate services even after she had moved out. Very disappointed here.

We realize service overall is very marginal in every part of business throughout US - we see it. And we understand Atria had a new main nurse start the day after they arrived. And main office person got married and was out. But.....I can compare with all the other places. The set up, service needed reviews and transfer of records part went smoothly. But then after moving in they didn't get the help we signed up for(paying $$$) or meds on time and sometimes no meds at all (paying for meds mgmt). We switched from Atria care to private home care within 10 days and took back control over dispensing meds. Now things are working out and everyone is happy. Half the staff are very friendly and helpful and some are just negative and argumentative. Probably no different at most other places. Food very good and in dining room staff have been great. Upper management very nice but disconnect with making things happen. Activities fun for all and well organized

This was for respite care on the memory care unit. I continued to have billing issues long after my husband had left. The only way it ended was contacting the CEO of Atria. When I contacted them, they had said that they were unaware. Based off of our experience, I would not recommend Atria Park of Lynbrook to others looking. I feel that they need to make big procedural changes.

It is very close to where my mom currently lives, she had mentioned wanting to look into it previously.We would not recommend this place. Our mom did not enjoy her stay. Dirty food trays were left for hours in her room, as well as dirty sheets for days. The facilities were very nice, and the food was very good, but due to the other reasons she will not be interested in moving in long term.

It's tough for a person who is still very active, both mentally and physically to adapt/accept the surroundings. Residents are very warm and welcoming. I picked this community because, given my own health issues, I needed a safety net for my wife who is in the early stages of dementia if something happened to me.

Lots of residents have moved because of the prices, beginning this year they were raised to an exorbitant amount [removed]%. My rent went from $[removed] to $[removed]. Our services have been cut back and the Atria corporate is the problem. They ask for our input and then they will make no effort to respond to the feedback. Tenants are so frustrated.

First of all when visiting Atria Oakridge during the past 4-5 years to visit my brother and sister in law. It was tippy top. That is why we decided to make the move from Huntington Beach Ca. Well, it could not be more different. Fine dining was served at all meals, and [name removed]was the chef at that time. You were led to your table by a Lovely lady named [name removed] to enjoy a sumptuois meal. Today, today a different situation. For instance, was served cold chicken wings, prior to my soup, which was nice and hot. No condiments for the wings or crudites. The two critical servers in the dining were just termidated. We will never know why because their is a failed line of communication with the executive director. We are discouraged to be familial with employes. The objective here is to listen to the residents when we speak our peace, not to tell us that the info we need to know is the truth. The only saving grace is the Engage Life Group.

So far, we have not seen the value for [fee removed] large a month...The majority of our concerns are around the care component and communications side....The nurses we have the biggest issues with has just left...so we will see what happens after she is replaced before making any very difficult decisions about moving our mother to another place...There are absolutely areas of improvement here for them to work on.

We picked this community because, it seemed to be good at the time. They need to be more proactive and could have encouraged my loved one to participate more in the activiites. They were not as attentive. It was a shared failiure, and we mutually agreed that it was not a good fit.

My loved one was a resident at Atria Walnut Creek and I visited often. This facility has gone downhill. The staff are very nice. However, the food is terrible and the prices have increased a lot. The cleanliness of the facility is good. The setting is very nice. The rooms and large sitting area are pleasant.

The facility is clean and very nice looking. The front desk / check in were very nice. Looked like they had a lot of activities. The experience when we first got there and they were showing us the place it was amazing it was awesome... The moment we sign our contract they didn't talk to us anymore they weren't friendly anymore.... Administrative people they weren't like they were when they were trying to get you to sign up. They were added to exchange right after they got to decide the contract which was really sad...... The nurses that administer the pills were not good. There was so much confusion in what medication to give or not give and one of them knew something and the other one there was no communication..... Their doctor and nurse that came to see the patients there weekly was a 5/5. It's so expensive, and you get charged for every little thing...... I think the cost was a little bit high..... They were trying to bill insurance months after my brother in law passed away and I talked to them and they still sent the billing in. I had to report them. It took months to get a refund back.

The community has its positives and negatives, but in general the rent is really high for the overall experience (and seems to increase double digits every year). However, this last year the rate increased double over previous years. Talking to management does not help. Feel disrespected and taken advantage of. Once you move in somewhere it is difficult to move for older people. Shop around and try to get in writing the percentage of rent increase per year.

The worst they will tell you how they will bring you to Dr appt.'s but don't tell you only 10 mile radius and that they can only take you 2 days a week. The food is the worst. My family member has been living there for 2 months and still hasn't been able to get any physical therapy. They will tell you that they will do a lot of things for you which they will for an additional charge. Please do not put you family member here because it is the worst!

The food was good. My loved one's PT, was inadequate and they charged Medicare thousands of dolllars. My love one was not happy there. It was very expensive. My loved one's room was far from the common areas and dining room. There were many financial extras. It was a temporary situation that couldn't have ended soon enough.

The facility is nice and the clinical staff are quite friendly and helpful. The problem is if you need to reach anyone in the administration forget it. They don't respond to calls or emails, they don't make repairs in the room, they raise the rates without telling you and then threaten to have you thrown out because you didn't know about the raise! All that for 14K a month for a studio apt!

As far as like the community itself is very clean, but we have had a few issues with management and at times the staff members don't really seem motived to solving problems.

I would advise looking elsewhere first. If your loved one is in an early stage of dementia, I think maybe they would thrive here. But for later stages of dementia, I think there are better options in the area. I think they're understaffed, and that negatively affected my loved one's health. I also think they need to better assess their patients' needs based on daily/weekly analysis, and not just based on their initial assessment. I think they need to take better care of their patients, especially ones that are returning from hospital stays. Those patients should be their main focus, and in our experience, that was not the case. Also, communication from the memory care director was not what we expected it to be. The woman in marking and admissions was wonderful. But the woman who was the director of memory care only gave us a response maybe 50% of the time.