Atria

It's a nice property, appearance-wise, but they were very disorganized the day we visited -- the person we were supposed to meet was not there, so someone else led the tour. Someone else was supposed to talk to us after the tour about pricing, but apparently no one was available, so they said someone would call the next day. But it's three days later and no one has called to follow up.

We are familiar with this place from searches prior to [named removed]'s last fall on 8/3/17. Will they accept sliding scale for diabetes and provide the other care that he gets in a skilled nursing long-term care facility? Lifting from bed to wheel chair, toilet, PT and changing depends, dressing etc.? If yes...when can we move in? We will check with them on Thursday. Thanks for arranging the appointment.

Cost too much

Very beautiful, but feel it's too fancy for Mom.

I took a tour of this facility a couple of times and my Mom will be moving in. They’ve been very nice about any concerns that I have. It’s a large building but the staff seems knowledgeable about the type of care that she’ll need. They have daily activities available for the residents and the cleanliness seems very good. She’s not quite moved in yet, so right now this is based off of my first impression only.

Place seemed dated and old. Staff was friendly but felt like they were overselling. Looked prettier on the website than in person.

The staff is wonderful, the residents are wonderful also. It is an older building but it's well kept up and clean. The food is mediocre and you get 3 meals a day.The maintenance is slow at doing things. The price is very affordable. They check on us daily. They have lots of daily activities if you want to enjoy them.

This is an older and smaller facility than other facilities I have toured. The facility looks really good and the management is wonderful. The only problem I had is there is a weak link in the nursing staff. They just wouldn't be able to provide the level of care that my parents need. There isn't a nurse on staff after 7 p.m. and the Med Tech didn't go to the rooms to administer medication. There just seemed to be less manpower and a little less of everything. They just aren't set up for a high level of care as my parents need. I would recommend this facility if your loved one doesn't need a high level of care.

I toured 7 communities before deciding on one for my sister to go to. So far, my experience with Atria has been good and also very bad. I’ll start with the good – as far as the amenities and non-management staff is concerned, I would rate them a 5. The non-management staff is very friendly and helpful. My sister likes the food very much and one of the biggest selling points of this community to me was that they have open seating, so she’s not forced to sit with people who she may not get along with. She can go into the dining room at any time while it’s open and order anything she wants from their open menu – so if she wants an omelet at 10 in the morning, when breakfast was over at 8, they’ll make it for her. I love that their food is made to order and doesn’t just sit on the counter under lamps all day. Lately, she’s told me that they’ve been closing the dining room before 4pm but I’ve been told by the staff that it’s typically open until 5:45, when dinner is over. The housekeeping is excellent and her studio is cleaned weekly. They help with her linens, but I have to take care of her personal laundry. They have plenty of activities too like talent shows, bingo, and art classes. They have a theater that shows full-length movies and they’ll have a performer come in to sing for them every so often. The environment is very pleasant and it feels like assisted living, not like you’re walking into hospice. When I first signed up to have her live here, Atria was having a special for rent-lock for a year and that was a plus. There have been some bad things that I’ve experienced as well. The management staff is not very cooperative. They’re not receptive and they’re hostile, and very difficult to get ahold of. The day after I moved my sister in, they sent us a notice that they would be charging us a LOT more money than we originally were told we would be charged and they’re saying it’s because she needs a higher level of care. However, my sister is highly functioning and is able to do almost everything on her own. They are trying to charge us for things that she does not need, and we have both tried to speak with them about it but every time my sister or I attempt to confront them, they avoid us. I’ve sent them letters and have heard nothing over this matter. The facility offers transportation to doctors’ appointments but only within a 5 mile radius. If your doctor is further than 5 miles then you have to arrange for different transportation. They insist on having automatic payments set up. I tried to see if I would be able to be billed and write checks to them but they told me that their lock box is in California and if my check does not arrive on time, there are penalties. There’s a very large one time up front “community fee” of $3,500 that I wasn’t aware of until I was already signing the papers. My sister was not able to stay there for about a month but I had had to pay the rent for the month she wasn’t there. We had her things there, but she never had the opportunity to experience the community within that month, so I asked the executive director if I would be able to receive some sort of credit that I could use towards other things for her and I was met with a flat out “no”. I’m not pleased that they weren’t considerate enough to consider giving us a credit for the time that she wasn’t there. Overall, we’re paying about $2,800 for my sister’s studio and, for the accommodations and amenities, I’m satisfied with the price. But it feels like I don’t have control over the payment process and management does not speak with me. I’m still working on trying to get some things worked out with them, but as of right now they’re still avoiding me.

Good apartment. Soups great. Servers are good – sometimes I think too. I am invisible. Safety is generally good. Fire drill when no one responds to head director.

When my wife and I walked into the place we didn't get a good vibe. it had an odor that i didn't care for too.

This is a very nice community and the staff did a nice job with our tour which was for my dad's respite stay and physical therapy. I thought that the community was nice but a bit too large for what we had in mind for my dad but I would recommend you take the tour.

The staff did a nice job with our tour they knew that we were looking for respite care for my dad along with physical therapy so the tour was catered with that in mind. This is a very nice community and there were a lot of amenities for the residences, we just felt that this was not the best fit for my dad. I would recommend a tour here.

Not considered. Did not have independent living

Moms needs changed and she needs more care than what's offered.

It was hard for my father to understand why I had placed him here for respite care services. In his culture, the younger generation is supposed to take care of the elderly so he thought I was just dumping him here. He was very unhappy being here so the experience for him was horrible. The only thing he liked was the food. My father can walk on his own however he tends to be slow but while he was there the staff would put him in a wheelchair and push him where he wanted to go he felt they were very impatient with him even with the activities he would not understand how to play them and no one would take time to explain it to him. He felt that they were trying to take away his independence.

This is a pretty nice community, and my tour of it went well. The experience was a pleasant one, and I didn't have any problems. The community looked good, everything was nice, and well maintained. The staff I met treated me well, and answered my questions. It was a good experience overall.the food was outstanding. The rooms were spacious. They didn't have any opening that fit our needs at this time.

This facility was very nice. I toured this community for with my mother and step dad. We had a nice tour, and everyone was kind. The community looked nice, the rooms were small and from what I saw everything appeared to be well-kept. The staff was friendly, and helpful. Everyone treated us very well, and my questions were answered. It was a good experience, and my tour went well. It was more expensive and the rooms were small. The food was excellent!

This was a very pretty community and the staff who showed me around did a nice job. They answered all my questions and they did take their time with my tour. I felt that it was a bit pricey compared to some of the other communities that I had toured. There were a lot of amenities and the rooms were nice as well.

Our tour here was really nice the staff were informative and took us all around the community they answered our questions and very friendly. We just didn;t think this would be a good fit for what my mom was looking for.