Atria

The community is very clean, and the staff members have all been very friendly. Our loved one absolutely loves the food, they say the meals are excellent. The activities are starting to open back up, she was able to play bingo and participate in a lecture. The care services on the other hand are up for debate. We have had a few instances where they say have have done one thing, but do another. They also keep upping the price, and we have to have a conversation as to why and they will bring them back down.

We are sure this community had a horrendous time during the pandemic, but they were so helpful with families we do know they had a lot to juggle. The executive director promptly returned our phone calls and emails. She was very professional which we really appreciated. Most of the staff members have been very great as well as the care services. The activities are starting to come back, we do know they are getting our loved one out and about which is great. It is a smaller place, so the scale is good for those with memory impairments, it has been great for our loved one. We have had pretty good access to management, we had regular calls during the first couple of week with the head of memory care. They would take time out of their day to call our family with updates regarding our loved one.

We weren't allowed to go inside to tour here, so I drove around the area on my own and then had a virtual tour. I couldn’t tell much based on the virtual tour. They made it very attractive from a financial aspect though. They had some promotions going on, with move-in specials and waiving of some of the fees. In the end, we went with a different place that was a more convenient location to my work.

Shop elsewhere before making a decision. I wish I had known the games that assisted living facilities can play, in the way that they can manipulate the family into decisions that benefit Atria and their associated businesses, upselling services and not being completely upfront with their bigger agenda. It's been difficult because I have been allowed to have access inside the building or to my loved one. So it's hard to know what's going on not having been able to witness the care firsthand. My loved one is generally pleased with the care, and she seems to look well when I see her. So I've had problems with the administration, but my loved one seems to be doing well there.

i toured this community and it was very nice. The staff was friendly and informative. The pricing was just way to expensive

Seemed a little cold, not a warm/friendly atmosphere. No outdoor spaces. Price was good, unit pretty good. Just don’t think will help with socialization.

We toured Atria and it was a very nice and pretty facility, but it was way over priced. It was overwhelming because what you see on the outside is not what you see on the inside. I was paying close attention to other resdeints and I did not see any smiling faces.

I would tell others to go someplace else. It started out great and then ended poorly. The communication wasn't great with the staff. In the end it was a heartache trying to get everything done. This was after reaching out to their home office.

There's been a lack of communication. Corporate doesn't want to hear anything. They're nonchalant about addressing certain issues. You have to go to the executive director to get anything resolved. They don't know how to take care of hearing aids. They just plop them in an envelope and mail them back to you. When that hearing aid arrives in bits in and pieces, they do nothing about it. Basically my loved one was confined to his room with nothing to do all day since Covid started. They're not offering any kind of activities, and his mental health has declined. From what I've seen, they do keep the place clean, individual rooms as well as shared spaces.

It depends on the diagnosis of your loved one. If you go with the flow and everything is good the program will work fine. If you have anything that doesn't fit their program they keep charging you for more services; without addressing the issues at hand. They aren't prepared for different issues, and they weren't prepared for the memory care residents. It is a beautiful community.

It is ridiculously expensive for the amount of money we spend a month. For the cost they should provide toiletries for the residents, they charge for absolutely everything short of wiping someones nose. Taking some one down to the dining hall in a wheel chair qualifies for a high level of care with a price increase. They also raised the monthly rates because of covid protocols.

We've not been pleased - they've been on lockdown over a year, with no internal cable tv station for the community, which could bring them together. They're really isolated. At a previous place, they had a channel to watch shows and interact and classes. It's been a year, most people have learned how to do zoom and communicate with their residents. The food is good - my loved one loves the food. The people are nice. The residents are all quite sharp, and she's very thrilled with being able to speak with them and have intelligent conversations more once lockdown eases up. But so far she hasn't truly met anyone, just had introductions. The potential is there but it hasn't been realized. Atria is just not trying to engage the residents. They've had some holiday events, but they didn't advertise them properly. The only people she sees are the people who clean and bring in the food. They do get to go downstairs every day for a few hours, but with social distancing it's very isolating for the new residents. But Atria hasn't stepped into this new technology at all. I mentioned it to them, and nothing's been done. They did allow my loved one to borrow an i-pad to attend church services on zoom, but that's it.

I wasn't impressed overall with the community. Depending on what services you need, such as if you are able to be independent this is the place to be. If you need assistance this wouldn't be the place to be. The staff communication via email was very good.

The community hasn't been great for us. The staff communication is good. The staff is responsive to the families. I with the community had cameras to see our loved ones and the care of our loved ones. This is a small community. They are starting to allow visits inside the community for a scheduled time to see your loved one.

We chose Atria North Point at the time because the facility had an indoor pool, activity rooms, the people seemed to be more active than some others that we looked into. They also are pet friendly which was a huge deal for my mom. Her apartment size is great, she is able to fit her king sized bed. It has been incredibly difficult to get them to do all the things they promised during the sales process. I find myself on the phone with them all the time trying to get things organized.

This review is only during covid, we have not been able to experience the facility during non-covid times. I do believe she is safe here and I do not have to worry about her, but I am still doing a lot of the stuff that I would be if she was at home just due to covid. The medical staff are very friendly and empathetic and have been really good with communication. They staff are juggling extra calls, family requests, etc and I think they are doing the best they can and I do appreciate it. I would highly recommend it for the social aspect of it all, even though it is limited right now. We are excited for things to open back up so we can experience what the facility has to offer.

We chose Atria at the time because of the price as well as the activities that were available at the time. We also really liked the green space that they had. The staff here have been very kind and helpful. I have had a lot of contact with the director and he has been lovely, however their front desk staff we have had some issues with. I would tell others that if you choose independent living, know that if you nee ANY other care, you will have to source it outside yourself. Overall, I do think it is a very nice place and my mother seems to be happy here.

I'm not happy. They raised the rent by 10% after only 6 months. There was no warning. There is no entertainment, activities, or van due to the pandemic. The community is stating the fee increase is due to COVID. I don't understand why the rent had to go up activities and entertainment from the budget.

the food is not very good for the money we are spending, They seem to have an issue with turnover they have had 3 directors since august and I have been disappointed with the exprence. They have a plan for covid and so far it has been good

We have been having a lot of issues with them not doing things that they are supposed to be doing. They have a very high turnover of staff and management. Due to that there is not a good line of communication between everyone. I have to watch everything very closely and if I don't she does not receive the care she should be getting.