Atria

My ratings stand for how great the place is. Yes, I recommend Atria

I chose Atria Kew Gardens as a final home for a friend with dementia. This is why. A-One: Safety A-Two: Respectful, knowledgable, insightful, well-trained staff, from reception to administration. The culinary staff? My hats off to them, too, for their delicious, well-presented and well-balanced food selections. (I’m actually … envious!) A-Tria; Atria Kew Gardens maintains a friendly and secure atmosphere, beautiful rooms, laundry service, attractive and accessible outdoor spaces, workshops, on-site medical staff, car service, and med techs who distribute residents’ medications. While some rules may seem overwhelming, the outcome is worth it; peace of mind that your loved one is safe and taken care.

We chose Atria Park of Glen Ellyn for our uncle back in [date removed]. [name removed] is sales manager and she explained everything very clearly and even now she will visit our 90 year old uncle in rehab after a hospital visit and take him his electric shaver, stretch pants, clothes he will need during his temporary stay at rehab to get stronger. He has a beautiful assisted living apartment at Atria which he loves. The food is 5 star and they have an unbelievable assortment of items to choose if you want something else from what they are serving. Visitors are encouraged to stay and dine with the residents! There are countless activities almost every hour of the day, 7 days a week. They have out door areas and porch areas for those who want to be outside the building. The staff and nurses are very outgoing and helpful, always positive! Many clubs and classes, live entertainment and physical therapy are also available. If residents decline, they have a Memory Unit available.

The people were very friendly. Staff took their time and there was no feeling of being rushed. We had dinner with residents and it felt very welcoming and the food was excellent.

My 97-year-old mother is receiving excellent care while maintaining her independence. The staff is kind and knowledgeable. The kitchen prepares a variety of food choices that are excellent. The activities are varied and open to all. My siblings and I are grateful for the compassionate care and professionalism of the staff. Our mother is safe and happy.

I went with a friend to visit her aunt and I was impressed. The place is clean and the staff are welcoming and friendly. My friend's aunt said she is happy and they keep them busy with different activities and events.

Over my visits to the community everyone, staff and other residents, have been beyond helpful and friendly! You can tell the staff care about the residents and want to be there. There is always something fun happening at the community for the residents too! It is amazing seeing how active their community is.

I'm very very happy with them. The food has improved because they got a new chef my husband's game 15 pounds he's walking his brain seems to have come back now that he's got nutrients in him and I can't recommend them highly enough. Probably one of the best things about the rooms is although they are small, they have an almost full-size refrigerator in them and a microwave. All of the staff is there responsive to me when I have inquiries questions or need clarification on my husband's health or treatment

I gave a 5 because the staff goes out of their way to be accommodating, polite and take care of issues in a timely fashion

They are wonderful. They know all the residents by name. They look out for them. My mom got sick recently ( with a cough) I was out of town and they did everything I would have asked for - without me asking ! They took her to urgent care and brought her back. She asked them for a ride to cvs to pick up medication. They did, but also told her they would have gone themselves - there was no need for her to go! I would recommend them to others.

My parents toured the facility and loved it. They were blown away buy the customer service they received and had only positive things to say.

I toured atria with my sister, [name removed], who is currently living at home with 24/7 care. We were looking to see how to make care for my sister cheaper. Atria was lovely and tasteful, and they could not accommodate my sister’s food requirements and preparation. And that was the end of that!

[name removed] was my Tour guide, and she is so smart! I arrived on time for our appointment, and was greeted at the Front Desk by the regular attendant, who is delightful and kind. By NOT waiting for me at the front door, [name removed] allowed me to see the normal entry process of identifying myself and signing in, etc. I saw Residents milling about purposefully, and was escorted to a nice little waiting room. [name removed] was there in moments, and we spoke for a good half hour before touring the whole facility. I left with two folders of excellent 'elder care' tips, facility details, rooming options, and lots of photos and maps. Very, very good impressions made by Residents and Caretakers that we met in the various meeting and recreation rooms. I loved seeing all the family photos and paintings on the walls! [name removed] spent time with me designing a preliminary plan, and gave me some clear projects to complete before our next visit. Thank you for connecting us!

Category 5, Staff ~ I give a 4 because there's been a few times when I've called and left messages and no one calls me back and I have to call again. And that was only in the beginning when he first moved in I was making sure his long-term care coverage was being handled. But that's all worked out! Categories 6-7 , Meals and Activities ~I cannot rate because I've never have had their food or participated in any activities. My dad says the food is OK there, but he complains that the daily menu often times they run out of food that's supposed to be on the menu. Category 8, Value for Cost ~I give it a 4. There seems to be an awful lot of maintenance going on regarding the plumbing and the air conditioning in the facility, but not necessarily his apartment. But in his apartment, he's had quite a few issues with the refrigerator and I believe they were going to install a new one. Yes, I would recommend the community to other people, but I would also encourage them to look around as well.

It's 5 stars for me as the responsible family member. The place is spotless. The staff is incredibly observant and calls me whenever they have any suspicion that my mom is having any kind of difficulty, either physically or mentally. Mom likes the food reasonably well, the soups in particular. She wishes the veggies were better. I would recommend Atria in a heartbeat. I'm so grateful for the place and the care they provide.

Staff is invested in every residents well being and care. That is the main thing that is noticeable about atria. Facility is very nice and has a tight knit family feel. Fewer activities than other places but that is ok for my dad and his preferred time spent during a day. Food is only fine. Good but not great.

The facility was very clean and the model rooms were well designed and felt homey. The employees were very nice and accommodating. The residents that we both met and saw appeared genuinely happy.

Resident was dissatisfied, but he had put himself at odds with staff; I found care staff to be responsive, attentive, and professional. Late in the resident's stay, I had difficulty a few times getting a response from on-site social worker, but may have been due to me not being the resident. Resident and I both thought it very very good. Resident did not participate, but variety and frequency seemed excellent. Yes, I would definitely recommend the community to others.

Moving to Atria was a very difficult decision. But it was a good decision. I'm goad I did it and yes I would recommend Atria

Everyone has been helpful, accommodating, and understanding during what has been a very stressful time. The apartment we have is ideal for our needs and is well appointed and regularly serviced by the staff. It has been so important to us that much of stress about this transition was minimized by help from the staff at Atria.