Atria

I am writing on behalf of my entire family when I say this is the most wonderful community, run by the most caring, informative, lnowledgable staff that we've come across. We have been looking for a community for our mother that will keep her engaged with friends, activities, love and support and we found it here at the Atria Hertlin Place. We would never want to see our mother anywhere else and feel blessed to have her in this community. The Atria Hertlin Place provides spacious apartments, with the amenaties of a 5 star hotel. All the staff is wonderful! [name removed] offers careful guidance in the most friendly, caring way. We are totally blown away by her attention to detail and how she knows the people in this unique community so well. Mom has made life long friends, loves all the meals and most of all loves being active. She is living her best life! And we feel Blessed

I am unable to compare this community with any other since this is my only experience of living in one. However, it would estimate that the management at this one compares most favorably with any of its kind. I have been most pleased with all about this place: staff, management, service, food, etc.

This really is a first class place, they have been working so hard during the pandemic to keep everything clean and safe. All the staff members are excellent and very professional. Having never been to the facility, the staff was able to get us hooked up with a good pharmacy. Our loved one actually really loves the food there, she is so happy with the activities. She was very isolated in the beginning, and now she is really enjoying herself. All the residents are so nice and she just loves the activities.

This is a beautiful facility and Susan was an excellent person to meet with. However, our situation is unique as we discussed with her so we have made another choice.

I would tell others to look into the community. It is a nice place to be at. I think it is worthwhile. They are starting to lessen the restrictions as long as you have been vaccinated.

We chose Atria because they were coming from another community and the activities that were provided here were much like they were used to experiencing on a daily basis. Also the building itself and the furnishings were very up to date and cozy and welcoming, it did not look like a typical senior living facility. What really sets them apart is their staff members, everyone has been so very helpful and accommodating especially during this year we have had. They have maintained the highest standards of safety as well as care and compassion. I would highly recommend them.

The community is great and there are a lot of friendly people in this community. The community does a great job with communication and does respond quickly. I would recommend this community to others.

We have no complaints with how they are treating our loved one there. The community is going through some renovations on the outside but the inside of the community is very clean. He really loves being at the community and really enjoys the people who are personally taking care of him. Our loved ones room is a little smaller, and its right by a highway so can hear certain noises so we are not a fan of that.

[name removed] was very knowledgeable and helpful. He had a lot of detailed information and very helpful suggestions. He was kind and understanding as well.

Communication is good between the community and the family. They send lots of emails and notifies me if there are issues. I would recommend this community to others

Every staff member I've meet have been very friendly. They have been kind to my mom. This is a great place for those who would like to maintain their independent living. They have real apartments that the residents have access to the outside.

The community was super clean and the staff members were excellent, it was such a great experience. Due to the restrictions the residents were not able to eat in the dining room, however they still put in a lot of effort to keep the activities going. They were limited but the would do small room and hallway things. The community feels like a resort, the grounds are beautiful, i would not mind going there myself.

There is such positive energy in this community - you feel it from the minute you walk into the lobby. The residents and staff are equally happy to be part of this community.

The staff works very hard to get to know the residence personally and helps with the transitions., The communication is great between the community and the staff. They have an app that you can check in with your loved one. I would recommend this community to others

Of the three communities we’ve toured this far, Atria feels like the best fit. Atria utilizes strict Covid protocols (visitor sign in log, temperature tracking, hand sanitizer, masks). While the building seems older, it appears to be well-maintained. The outdoor landscaping has been recently updated and looks fantastic. We were able to tour several units. The studios are on the small side but have ADA compliant bathrooms. All staff, including our welcoming sales manager, were genuinely friendly and welcoming. This community is located in the flatlands of Novato relatively close to the downtown shopping area and library. Atria would be a possible fit, if my mom decides to remain in CA.

The community is beautiful and [name removed] was kind enough to show me around virtually. I think this is a great place for my brother to heal

The staff is very knowledgeable, caring and friendly. They know everyone's names and the community is excellent. I would recommend this community to others

We chose Atria at the time because the apartments had balconies, the grounds were very pretty, and there were other residents that she knew that lived here. They have been accommodating with the food menu since she is limited on what she can and cannot eat. The staff members are very helpful in all aspects. It has been a very good experience and I would recommend them.

We love Atria Cranford. I interviewed a lot of places and I liked the staff here and the level of care they were able to provide. The rooms are on the smaller side but they are adequate. I think it is a great place for my mom and they provide good care. I would highly recommend them.

We chose Village Green because it was very conveneint to where we live so we could visit and everybody seemed very friendly. It is also a newer facility. They take good care of my mom and are good with communication. The room sizes here seem adequate for her needs. So far it has been a good experience and I would recommend them.