Spectrum Retirement

My Mother has been resident since [date removed]. We are constantly informing the staff, including the Director, that her room is not being cleaned thoroughly. Floor is dirty, food tray is stained with spilled food, sheets are not being washed, dust is accumulating on counter. We moved her there because she was unable to do housecleaning chores and we did not want her to live in unsanitary conditions. Well, she is still living in unsanitary condition and we are paying for this?

Beautiful building and great residents. Weak leadership and poor care. Look somewhere else unless you like being mistreated.

After trying to work with numerous front office personnel (turnover is high) for over a year to get correct invoicing & claims paperwork - finally moved parent to new location. Due to their inability to complete a single-page form to be submitted to Longterm Health Care Provider for reimbursement of living at Park Meadows - we paid for several months that Longterm Health Care Insurance would have covered...if Park Meadows would have just checked a few boxes. They don't respond to emails or return phone calls. They blame new computer programs for their inabilities to do their jobs. Previous EDs failed to send out communications regarding price increases/changes in billing/etc. Had to call HQ to get a correct final invoice. The only good thing was the nursing staff and nurses aides. They were wonderful. Parent now at new facility and everyone happy & paperwork is done correctly & personnel communicate timely. Not recommended.

My dad lives there, but looking to move him. Care is horrible he was left in the bathroom pushing the call button for help for 50 minutes. There are no nurses to give medications and he has completely missed medications on multiple days every month. The Director never returns phone calls, always has her door closed and is more concerned with her looks and leaving early than she is that your dad isn't getting the care he is paying for.

I took my mom here because at first it looked clean and everything was new. After a many months of complaining about understaffing, not properly trained caretakers we decided to move my mom. Unfortunately we never got to move her because fell several times (I was not notified) and she died.

Do NOT send your loved one to this community. The staff were incompetent and the executive director was even worse. They could not handle a patient who had Alzheimer’s- sent him away after two weeks. They memory care unit only takes those who are drugged enough to not cause any issues or challenges. And trying to get the executive director to follow up on anything was like pulling teeth. No empathy to the resident’s situation. They are strictly a business. Go to Parkland or a dedicated memory care facility if your loved one has Alzheimer’s.

It took over five weeks for the doctor to see my loved one. The person in charge of memory care was let go after dealing with them in getting my loved one's medications set up and it still wasn't completed. I am waiting on a call back from the director and it is going on week two. There are problems at Peakview with communication and some staff members. I would never recommend the community to others. We are looking for a new place for my loved one to move to because of the problems we have had here. [Name removed] is great to work with and is trying to turn things around, she is overwhelmed with the work she has to do.

Too expensive. Recently told price for Mom would increase to $72,000 a year for a 400sf studio assisted living room with high level care and services. Found brand new alternative for $51,000 a year. Similar friendly staff, same high level service and care, for $21,000 a year less. Shop around and avoid locking in that $2000 nonrefundable community fee.

Bad management

Currently infested with bed bugs Do Not send your loved ones there .!!!

Our father was fully vaccinated for Covid. He contracted Covid during an outbreak of the virus in Sept/Oct 2021 at Lincoln Meadows, resulting in him being extremely sick and in the hospital for 4 weeks. During Dad’s hospital stay, we did not receive ANY communication from the staff at Lincoln Meadows. We notified the front desk twice that dad was sick and asked for help getting him a Covid test. We were given ridiculous advice to take our elderly sick father to his family doctor for a Covid test as they did not have any testing in the facility. After notification of his illness, Lincoln Meadows did not quarantine dad, but allowed him to go into the dining room and all over the building. They showed total lack of concern about dad’s illness and its impact on other residents. During Oct. 2021, COVID at Lincoln Meadows increased to 17 cases.. This outbreak could have been prevented if appropriate procedures were implemented.

When I moved in they were fully staffed, tons of activities, fantastic place. In the last few months every person who was terrific has left to go other places. The trash rooms are filled and disgusting, the carpets are stained and so many really wonderful people have quit to go else where.

Missed meals. No response when pendant pushed for assistance. Backed up toilets and there's no plumber or plunger on site. Rude staff. Lost paperwork containing confidential information.

Too far from me

We've had so many problems since my Dad moved in in [date removed]: forgotten medicine, cleanings that only occur sporadically, incredibly high staff turnover, terrible communication. When I saw that this place won an "award" because of reviews on this website and the senioradvisor website, I wanted to give my two cents. Why completely ignore Google and BBB reviews? Avoid Creve Coeur Assisted Living or other Spectrum facilities if at all possible.

I was only at The Enclave for two months before they shut everything down due to COVID. Since then the dining and food service would be a zero out of five. The quality is just not good, it is served cold and not served in an appetizing way. It is not consistent at all.

I have a family member living there and has been there for about 6 months. At first the place was pretty good. Now however, things have really gone down hill. The food that is served is terrible. The food come cold, not what was ordered, or not at all. We have complained numerous times to the chef and building director but nothing has changed. The level of care on the assisted living side is terrible. The care takers never seem to be around and when they are, they are usually on their phones. My mom has told me several stories of residents defecating and urinating on themselves and the care takers leave them. The sales people will tell you anything and promise you everything to get you to sign. Beware and shop around.

visited Westerville Senior Living (WSL) late in 2019, and was assured of the great care he would receive and had a chance to evaluate costs. I knew at the time that I would need to bring my father from Dayton to Westerville to be evaluated so a level of care could be determined. The cost estimate I was given at the time seemed reasonable. During the evaluation where many, many questions were asked about my father and his care, it was determined he would only need Level 1 care. This was in January 2020. Fast-forward to March when we finally were able to get him moved in. Thousands of dollars were spent for the move, deposits and more. Within days, my father become very isolated with very little care for him. He would state no one would see him for many hours. After consultation with the nursing and management staff and other hard financial choices, we agreed to move him to memory care, where I was told he would go to Level 3 care. The concern was at the beginning of the pandemic, my father could not socialize with the staff or other residents, which caused depression and anxiety for my father. I believe without the pandemic, he would not be in the current level care he is now. But we made the choice - and you and I met and signed the forms for this. Now - I am told he is in Level 5 care. No one - I repeat - no one - alerted me to this change of care that was needed and/or required. We have the ability to use the VA for assistance, but the VA was told WSL was taking care of it all. Of course they wanted to take care of it so that they could now charge an extra 1000.00 a month. He went from Level 1 to Level 5 in 3 months. How is this possible? Either the company is purposefully baiting elderly clients and families to relocate there - and then jacking up the prices... OR... they have a severe deficiency in adequately and accurately assessing future residents. I truly believe it may be a combination of both. What is worse, I believe because Spectrum Retirement Communities / Westerville Senior Living is not able to accept new residents (or no one wants to move at this time due to Covid) the company is finding ways to increase the rates of current residents. That would be truly despicable and needs a full investigation. This is unacceptable. What infuriates me the most is that this is all done during a health pandemic, which highly limits the choices that my family can make to safely relocate my father. I would look for another facility.

Very bad experience with Mother-in-Law in "Memory Care". That's in quotes "" because they are NOT trained to give proper Memory Care/Alzheimer's help, they want you to be understanding and professional but they are NOT. MiL lived there for 5 years. When she became incontinent, the staff called me 4x/week saying "uh, she pooped on the floor again, you need to help us here! uh I'm having to clean this up again. She needs you. You need to help us here!" That's what we pay you $5k-$6k then $7k/month for !!! We found a better, more reasonable place that SPECIALIZES in dementia/Altzheimer's and i gave HighPointe notice on 3 different occassions that we were moving here out on 9/28. Well, guess what? on 10/2 they took a $7k payment for October out of her checking account! They say "well, you never gave us a WRITTEN notice!" We've been fair and understanding with them but they don't respond in a similar fashion. Stay away from HighPointe for Memory Care - it's NOT good and it's VERY expensive.

Horrible experience. Took Dad out of facility within 30 days. There is a reason why they only have 8 patients and 18 rooms. Some staff are mean and work at a prison also and treated Dad like a prisoner. NO TLC what so ever. Lied to about several facts upon entry. DO NOT USE THIS PLACE IF FOR YOUR LOVED ONES IF YOU CARE AT ALL. THEY DONT DESERVE EVEN ONE STAR EXCEPT FOR CLEANLINESS.