Spectrum Retirement

Rating would be higher if not for Exec Director turnover and vacancies in janitorial staff. We would recommend to others.

Price and it was relatively new, is why I picked them. I would still recommend. But, food is mediocre, food portions are small, and they're always out of something on the menu. Most people are nice but some are not.

Cleanliness is a five out of five and friendliness is a five out of five and the staff is a fibe out of five and the meals are a four out of five and activities are a five out of five and the value for cost is n/a

For assisted living and independent residents it is a great option. The down side is the greater the level of care a resident requires the harder it is for that level of care.

Since being here, services have diminished. Front desk no longer manned 24 hours, doctor visit transportation hours have been decreased and only four residents can be served in a day Having only two days a week where service is offered is difficult for scheduling. No longer month special dinners, no longer prime rib on Saturdays, no transportation to Sunday church services. For those who consider lunch time their main meal the choices are very poor. With few exceptions it is salad or sandwich. Originally the dinner main course was offered. Preparation is not consistent . Some days a dish is fine and the next time the same one is horrible. Examples -- soup at times flavorless. pizza burned and still served. baked potato obviously a couple of days old, grilled sandwich not buttered on the grill side, lettuce wilted , Salad served on same hot plate as main dish thus being wilted. Other than for activities, communication is not the greatest. Housekeeping is minimal.

They take better care of the assisted living area and residents better than the memory care residents.

The facility common areas are very nice and homie feeling. There are great spaces to visit with family and friends apart from the individual apartments. The service in the dining room is very slow and one has to be very patient in waiting for all food to arrive... while the staff is friendly, I believe they're doing their best. Bottom line, they are understaffed. At Gardens of Ocotillo in general, it feels like all areas of housekeeping are understaffed because things just don't get done without a lot of nagging or prompting. Regarding the staff, my mom claims that they are always very kind and respectful... somewhere harder than others, but they are always good to her

To be honest' my experience was only 9 months. My mom had Alzheimer's and passed away there. The facility and staff were good but the overall experience was not what I had hoped. Unfortunately, it didn't seem to be as helpful for my mom as I thought it would be. No one's fault but the disease.

Let me start that [name removed] would not be happy anywhere! She wants to be in her own home, ( not going to happen). . CNAs could be a little more attentive, always in a hurry. I would recommend this community to others, it is small enough that you feel comfortable, don't get list in the crowd. Thank you for your service to others

It was a nice place and the residents were nice, but they didn't really do what they told me they were going to do and my aunt was unhappy so I had to move her out after just 2 1/2 weeks

The rooms and facilities were great . Some of the staff were too impatient with the residents and did not always respond in a timely manner. The food did not always agree with the resident's diet restrictions.

the housekeeping is not to the level that they tell you. and there is a check in button they said the residents press everyday but that is not accurate at all. the staff listens to the residents about their concerns and needs and they are kind. they hired a new event coordinator and she is doing a good job hosting events that are high interest

I am answering for my aunt who passed away in March. She was there 6 months. The good was hood until the chef quit and then it was not. When she entered there was a daily check in system for independent living. That went away so there was no longer a safety net. In February she fell and laid on the floor for 5 hours before a maintenance man heard her. An ambulance was called. I did not receive a call from the facility but ftom the ambulance crew. My aunt died without going back to Green Oaks. Nobody from the facility ever reached out to me. Would not recommend this facility. The grounds were beautiful and the staff was nice enough but detached. As a family member I was increasingly uncomfortable with safety issues and we were beginning to explore other options for her prior to her fall and subsequent death.

He loves his apartment but is unhappy with the food. He says a lot of the food is unhealthy and they run out of the specials super early. He has also said there is a high turnover rate with staff.

The rooms and environment are nice. The food is great. However, more staffing is needed.

The staff was friendly. My dad did not take advantage of the activities. He complained about the food being bland. I think it would be great for someone who did not assistance in their day to day living and could take full advantage of all this community had to offer. That was not my dad's case.

Poor communication and response to emails. Lack of protocol from staff in contacting family members when incidents occur.

The staff in the front office has been kind and helpful. They are just struggling in the kitchen, which is a very important aspect of these types of facilities. If there was a title to give the review, I would put "needs a lot of help in the kitchen/food". Had we known this was a struggle we probably would not have chosen this place. But I do know that they are aware of it and they're probably working on trying to remedy it.

I would score higher on 1 and 8 but we had to pay the entire month of her stay plus the one time activity fee that she never used due to being bedridden. So it was about $[removed]for 8 days. So for us, there was no value, had we known she was so deteriorated we would have kept her in the previous facility. Had she stayed there longer it's a great place and a good value. They gave us about $[removed]back and that's it. But we signed the contract so it was our loss. Otherwise it's a beautiful place. I would not recommend for someone near end of life. It is a good place wish we knew about it sooner we. Very clean and accommodating it's just that our timing was bad

They - like everyone else have shortage of staff and there are many days I spend lots of extra time w/mom. They are fed well, most of the staff is kind & caring. They do try activities. They also make an effort to have residents not sit in their room but come to common areas. They need more aides