Spectrum Retirement

What they can improve on overall is their communication, they could use more of it. However, based on the experience we have had so far and with those improvements we would recommend this community to other families.

There seems to be a huge problem with keeping staff. Not just lower level staff but higher. They have had 2 or 3 directors in the 2 years he's been there. They went without washers and dryers for the first year because no one on staff reported them being broken. It's been frustrating dealing with that. The first activity director walked out one day telling them she was moving to Florida. The second one showed up drunk and was let go. The people that keep their jobs there seem friendly enough. Hard to understand why no one seems to stay. My dad has settled in well and has made friends and knows the workers that come and go. Maintenance issues are a problem. Their electric front doors were broken for weeks with no reason why they weren't being fixed. As the kids watching their dad spending his last days somewhere it would be really helpful if we all felt a bit more at peace with the daily goings ons there. He has friends, some are happy about that. It seems he pays an awful lot to not have full staff.

It was a nice apartment 100 sq ft bigger than her Gambrill apartment. The bath/shower was more accessible too. I think the food was better and they wait on you like a restaurant. Mom had trouble understanding the call button. They want you to use it for any need. Mom thought it was to call 911. I think they could spend more time getting new tenants up to speed on how things work at Westview.

Good care but not an extravagant place. Staff is nice and this is a good group to work with that is not too large which is what we were looking for.

The new staff at Mason Assisted Living has worked hard to address our concerns and based on this experience we would recommend this community to other families.

I would highly recommend it.

It's a nice community.

Overall it is a good place for my mother since she is still fairly independent. When she moves to the next level of care I will be curious about the services. She is comfortable and safe there and she is frequently checked on. She complains about the food but they have regular food meetings and are receptive to criticism and so try to make changes. It is very helpful to have the gym and physical therapists on site--this keeps her active and moving and she is very fond of the therapists. Overall Southview is good at keeping me informed of what is going on and I have been pleased. I am very involved with helping my mother but I know that if I have to leave town for vacation that she will be well taken care of --I don't have to worry or be anxious.

It's a nice facility but they've struggled with a lot of turnover. The quality of the food isn't what it used to be and the service in the dining room is subpar. It's clean and in a great location.

My mother in law can be a handful and some of the staff has expressed their frustrations to her. I understand completely as I sometimes feel the same, but I do feel like that should never be expressed to the "patient". She doesn't like the food, but she's picky and hardly eats anyways. The options are very good, in my opinion. Some of the staff are great and some have issues, but that's to be expected at any business. The activities are fantastic, but she does not participate in hardly anything.

The staff is friendly and the residents are, too. The building is spacious and attractive. The Enclave provides a number of activities available to residents. The food, however, is adequate, which is the only negative.

My loved one was previously a resident at Peakview Assisted Living and Memory Care and the overall experience was good. The facility itself was welcoming and the most 'home' like. The staff that I interacted with were very caring and addressed any concerns that I had immediately. I would recommend Peakview Assisted Living and Memory Care to others.

The experience for my mother has been very good. They are overpriced compared to others in a 50 mile radius. But my mother wanted to stay in that town. They are friendly and always helpful. The facility is very clean and well-kept.

Mom has taken advantage of many of the amenities at The Gardens. She has loved going to concerts and shopping. Her biggest complaint is the dining room. I have eaten with her several times. The service is rather slow and if you dine late, they will be out of several dishes. There is a lack of places for someone to sit who doesn't want to eat with 5-6 people. She doesn't hear well and lots of people have their "groups" and don't allow a new person to sit with them. They also charge for To Go meals. Food is good. The question you are not asking is maintenance. When mom moved in the cable tv/ cable was not working. NO ONE assisted with the move. They gave her a key and that was that. They were "upgrading " Cox cable but we did not see this in writing or were informed. Her ice machine didn't work. There were no instructions how to use the in room stackable washer and dryer. Lots of digital settings that were unclear to us. The blinds on the sliding door are very difficult for my 5 foot mother to operate. I even struggle with their massive weight. The pool has been an ongoing issue. Lots of bird poop in the pool or on the pool deck. The filter /heater also hasn't been working. We are hoping they will fix this soon. We (and I mean mostly me), was left to determine on my own why mom didn't have cable tv. She was missing a cable box on the wall. Also discovered the water wasn't hooked up to the fridge so the ice didn't work. If we're in charge at "The Gardens at Octillo ", I would offer an orientation for new people. I would offer a quiet dining area. I would not put things on the menu that don't exist. They say there is late night snack of cottage cheese, fruit etc...but this is not true. No one knows why it's listed at the bottom of the weekly menus. As they say in the military, "They need to tighten up their ship". Value for money maybe a 4. We are waiting to see if they improve soon. Many residents have been there for years and say they've tried other places and The Gardens is their best experience.

We put our 95-year-old uncle in Westbrook a month ago. Unfortunately he only lived for three weeks. The staff was great. [Name removed] is very good at explaining everything and helped us a great deal. I would definitely put a loved one in there again.

Green Oaks Senior Living was great. the staff members were overall great. It is a nice facility that is clean and bright. Based on the experience we have had so far, we would definitely recommend this community to other families

It's the element of regiment and routine that I found comforting. They could improve by having a nurse practitioner along with a physician that can make necessary adjustments readily. Because they did have an NP that would see mom routinely, but it was more fluff than substance. And in her wind down, they didn't seem to appreciate I chose my own hospice care team to see her through her final weeks. Hope this helps. I saw quite a deep decline that may not have happened if they at least had a skilled practitioner on site. Her last weeks were eminent. Overall I found Gardens well above average. I did, however, find the cost too steep near her end. I found that overall Gardens of Ocotillo is a good community for a senior, but isn't recommended for individuals with a more progressive stage of Alzheimers and Physical Disabilities.

My loved one was previously a resident at Mason Assisted Living and Memory Care and the experience was good. Based on our experience, I would recommend this facility to others. The staff are very tuned into the needs of the residents. As for Memory Care, I have no experience on that side of the facility.

Choosing this facility was easy since this was the place my mother in law liked best. Now that she is placed there, my husband and I feel like we have our life back. Since she has no concept of time we don’t feel guilty not seeing her as often as we would have, had she chosen a place closer to where we lived. We had six months of her living in our home so we got a good sense of her quirky and forgetful memory. This helps us know that when she tells us something, what is likely based on fact, and what is based on the perception of her poor memory. The one thing I hope Peakview is consistent with is helping to make sure she is keeping her portable O2 tank charged and on her person if and when she ventures out of her apartment. The staff have been friendly and accommodating when we visit, usually every 1-2 weeks. I feel that she is well looked after, and it was the right move for all concerned.

Staff is caring and friendly. Overall clean and welcoming environment. Many activities and amenities offered. Limited transportation , just weekly shopping and Dr appts. Expensive but probably commensurate with other places. There was large price increase after 6 months stay for my mom.