Priority Life Care

Sales staff could have been more informative. They were friendly, young, smiled, but weren't all too informative. Gave me a stack of papers to sign at that was just about it. My Uncle is 84, had to go to rehab, at the same time his wife died of brain cancer. Anyway after he was released from rehab I got him into Tanglewood. They didn't tell us about the 1,500.00 "Community Fee" up front, said it was for cleaning, painting, new carpeting, and administration costs. Well I moved him in and there was no new paint, no new carpeting, and no cable hook up. The general housekeeping appears to be cosmetic. I had to pitch a fit to get his cable hooked up. I talked to a family and it took them three weeks to get cable. They also want a months notice to move out. You don't know what your loved ones body is going to do. Well my uncle fell And broke his hip So back to rehab as they dont provide that service. So we had to give a months notice and had to pay 2,000.00 for an empty room. I'm 57 years old and had to move his furniture out by myself. I left an old chair and got a call from the business agent saying they couldn't release the room till I removed the chair. What did I pay 1,500.00 for? As far as my uncles care I'll give them 8 out of 10. The administration I'll give a 4. Good riddance.

My step father is a resident of Brentwood. He has often told me someone (staff?) enters his apartment when he is not there. It is evident his things have been moved around as if searching for things, lights turned off he knows he has left on. He voiced his concern, was not taken seriously, and the uninvited entering continues. I feel this is a personal safety problem and he should be able to leave his apartment without worrying who and why (someone) has been in his apartment. It is also an invasion of privacy. Another problem that has come up is at times no one comes to assist him to meals. When he mentioned this, one excuse was they heard him talking on the the phone and didn't want to bother him. He takes insulin daily for diabetes and it is dangerous for him to miss meals. I do not live in Niles and am not able to bring his concerns to your administration. Please look into these issues so there is resolution. He very much enjoys the food served and activities that are scheduled.

It didn't seem like they were ready for us when we moved in. The room was kept pretty clean, and a couple of times the room was rather a mess. The nurse Linda, I was not too happy with her. There were medical procedures that were conducted without my permission, or even notification. Michelle was most helpful and cooperative, Celeste was outstanding, I can't compliment her enough. A few others did well, if you are somewhat healthy, you are probably fine. They have great activities, the activities director is wonderful. Calvin is an outstanding young man, what a great C.N.A. Todd is a terrific director of food services, the food was delicious. The maintenance was good. Stephanie was always concerned about me. Brenda did a fine job. The receptionist was wonderful. The rooms were nice, I liked the accommodation and size. The doctor they have on staff there is outstanding, very proactive. It's a beautiful facility.

So far Emeritus has been fairly good for my mother. There are two items, however, that could be improved for her. First she says the food isn't very good. I'm not sure what is likely to be done about that. From my experience, my mother is more likely to eat because the food is delicious, not because she "needs to eat something". In her active, earlier life my mother was an extremely good cook and baker. The other problem I feel could be solved without inconvenience to the staff: She could be given her evening sleeping pill at a more favorable time for her. At first it was given to her just about every night about 8 pm which meant she must be ready to turn off the TV (and miss her favorite shows) and go to sleep much earlier than normal for her. Now she is given the pill anywhere between 8 pm and midnight! When she receives it so late in the evening, Mom still must rise early for breakfast when she's not had a long night's sleep; consequently, she falls asleep after breakfast during daylight hours. This is all my mom wants: TV, reading, good food, and a quiet, safe life. For someone who is 95, I don't think these are unreasonable requests. I feel very confident she is being cared for and help is only a push of the button away, but I am concerned for the other creature comforts she most desires. So far, better food and a more definite evening time for her sleeping pill is all she would like. I realize that people in the same situation (assisted living, nursing homes, etc.) are probably prone to wanting and yearning for their past situations and tend to complain-- at least this is what I have heard from families and neighbors with whom I've talked since we began the search for "a place for Mom". But can't each person be treated a little more personally? What would YOU want if you were in my mother's place? What would YOU expect? What would make YOU a little happier?

Dining in main clubhouse is different than what they serve residents in Assistant Living, very disappointing. Have addressed issues but with no resolve. When you tour facilities they sell you on the idea that assisted living residents can dine in their building dining room from same menu as clubhouse dining room. Not true. The food is terrible in the 2 AL buildings. Very sad to see your parent be unsatisfied with their dining experience.

This is all coming from my Mom: The staff are unfriendly, especially in the dining room. She eats in her room now, and avoids the cafeteria. The call button for emergencies are ignored. She has waited up to 30 minutes for staff to come check on her. The rent has increased $[removed]more a month. She can barely afford it. She does not like living there.

The apartment and size was perfect. It was super clean. The food was very good. The activities planned were good, but they weren't always fulfilled or no one bothered to get everyone there. My mom missed most of them unless one of her family members were there. The staff was friendly and kind but very understaffed. They were always on their phones too. For some, it seemed just a job for a paycheck. The front door was never locked or guarded past 6pm. The evening shift was very understaffed and not supervised. At times, my mom was left unattended to for several hours, until 10:30 pm. Other times, they put patients to bed at 6pm-7pm so they didn't have to bother with them. My mom suffered physically & medically because her meds were not given to her properly or sometimes not at all. The said she refused to take them. They didn't try creative ways to put the meds in applesauce or ice cream in order for them to take their pills. These patients have dementia and don't know what they're saying when they say they don't want to take their pills. Therefore, my mother ended up in the hospital two times with TIAs, and very low potassium. Since she's been in my care at home, she is 100% better.

This was a return visit. We had already been given a price that was supposed to be 'locked in' for a year. When we got there, the person we had met on the first visit was no longer there, but the new person said they would honor all pricing we received. Two days later we were told they would not honor any of the pricing and the new cost was approximately [removed] more per year. On top of that, they sent an e-mail that said we had to decide by the end of the day, or we would lose the room we had looked at. No return calls, no follow ups, and no effort to work with us to help get our mom into this facility. We wasted several months and lost out on other possible facilities as a result. As a place that is supposed to have the best long term interests of the elderly in mind, clearly money is the main priority for Eagle View Landing. We did not have a positive experience.

Everything was great in the beginning. Once my uncle was moved in, we didn't get the $500 move in credit, rent is taken out on random days throughout the month and the finance department is IMPOSSIBLE to reach despite numerous voicemails. My uncle was recently admitted to the hospital after a heart attack and no one from Celebration Villa even contacted us.

The food was not appetizing or very healthy. Lots of cold tater tots. They sit the patients in front of the TV all day long. I didn't like that at all. On a positive note, the attendants were very good with [name removed], at least when I was there so I'd go visit her everyday when I was in town. I also tried to stay as long as I was able. An attendant took her to the bathroom and took her eyes off her and [name removed]fell in the bathroom. Again, nobody knew anything a except that she fell.

It is independent living only safety feature is a cord you pull in the morning so that office staff know you are alright. Other than that no other assistance is provided to check on the resident in their room. The residents do have transportation for doctor's appointments and shopping on certain days.

He was not happy and the care was very weak. My father really enjoyed the food. Posted notices in the memory care unit of the day and date would be helpful along with posting daily menus and any activities. Some memory care individuals may still retain the skills to read and comprehend this information and it is helpful for visitors/family. Timely newspapers are needed. Papers in the regular areas don't seem to make it into the memory care unit. Some people enjoy reading them. . The bathroom was frequently unsanitary, especially the floor. Stacks of bed linens covered the chair in his room on one visit. That linen stayed there all of the 4 hours I was on site

The place has a foul odor all the time. The courtyard should be better maintained for an inviting atmosphere

They definitely need more staff. I really wasn't there for much dining experience. They could use more help with staffing in the dining room and in general some of the rooms need updating. There's a few rooms that the call systems were not working and they've been waiting for a while to get parts so those rooms are not being used. There needs to be better communication and quicker communication with family members. I have called their numerous times enough to being told they don't have an answering system. I've gotten transferred to an answering service. I've had patients pick up the phone on several occasions. Sometimes if I wasn't persistent, recalling it could be a week two weeks before I get any kind of response. I'm not sure I would recommend this facility to other families at this time.

We did not have a good experience at Celebration Villa of Newburgh and moved our loved one out.

Memory care Staff warm & welcoming at interview & tour but after move in it was difficult to get a return call from the Director of Facility No natural light in common area where residents are sitting & eating Very dark & depressing Limited activities Had to ask to have bathroom cleaned ( in residents room) Night shift in memory care not well trained to redirect or handle difficult situations at night Did not adhere to diabetic diet when needed

I would like to veer from the survey and cut to the chase. My mom has a problem with the staff since she had lived there. They are unfriendly. She doesn't eat in the dining room anymore because of their rudness. She doesn't go to exercise because of rude comments from the staff to her. The only positive is that my brother comes and sees her often. But I'm sad to say she isn't happy living there.

Sodalis at largo is an older quaint building. Although it needs some updates and repairs it’s a nice community with a nice quiet location. Sadly the issues with Largo stretch far beyond the building. There is something to be said about the turnover. In just a few short years Largo has seen almost a dozen different executive directors, culinary directors, maintenance directors, sales directors, and wellness directors, memory care directors, and multiple staff members. Changing culture can never happen when the doors are revolving. Accountability is a large factor as well. Staff on later shifts sleep, leave, or never show. This is well documented but ultimately ignored. If there is a resident need on the later shifts it is answered after a long wait or ignored. Medical cart keys go missing, medication goes missing and the residents suffer. Shifts have been left with skeleton crews to work and resident care suffers. Due to such turnover sadly the wrong resident was sent out to the hospital

They were very understaffed, especially after 5pm. My mom needed more help than what was available but she wasn't ready for the memory care unit.

The patients hospice nurse could see her there, which is why we picked them.