Priority Life Care

We toured Celebration Villa and thought it was fine - there was nothing wrong with it. But there was a dramatic difference between it and the place we chose - in terms of appearance, amenities, care, food, activities, etc.

We picked this community because, it was the closest, it was clean, and it came off as a good first impression. They are extremely short staffed. They would need to hire more people, to improve the care services. It takes too long to respond if they do respond. They are friendly. The food is not warm when my loved one receives meals. On the weekends, no one is really taking out the trash. Overall, I would not recommend this facility.

My mom was very happy here for the first 6 months, but then everything changed. Over the past year, services have slipped considerably and 6-7 of the well-liked staff have left. Room cleaning and sheet & towel changes are inconsistent (mom has had to ask after 2-3 weeks); the food is good but residents wait 45 minutes to 1 hour to get served just about every meal (including for a bowl of cereal); there are lots of activities listed on the calendar but they are often cancelled (30%-50% of the time) or no staff shows up to get things started. Residents hardly show up now. Most worrisome is when my mom has felt sick and is told someone will follow up, they often don't. I understand staffing is an issue everywhere, but nothing has improved in 8 months! It's a beautiful facility, the food is very good, and they handle COVID quarantining well. However, my mom is annoyed and bored a lot. This is not what we were promised.

They do great with the activities and she loves the food. There have been some concerns on whether they are making sure she is cleaned up daily and clothes changed. We have been up quite a few times and she has had the same clothes on 4 days in a row. The staff is very friendly.

I would tell others looking into Brookdale Deer Creek that they over promise, but under-deliver.

Satisfied with the facility except there have been NO activities for the residents. I think it's important that the residents have activities.

The staff is friendly, however they raise the cost of rent 10% annually and move every resident to month to month after 1st year. Making it hard for seniors on fixed income to stay. Food is decent, but no snacks or drinks throughout day as advertised. Recently hired an activities director. Takes a long time to have meals sometimes 1.5-2 hours to receive food and eat. Typically clean in common areas. Office staff is hard to get a hold of, but extremely nice when you do get ahold of them

Dad has been here for about 2 months, as far as the facility goes, we have no complaints. The food and the care have been very good. We have a problem with money being stolen from his apartment on 3 different occasions. Atria is kind of blowing it off and they do not have security cameras. They said the best that we could do would be to put camera inside of his apartment. If you took the theft issues out, I would have zero problems, it has been great.

They are extremely understaff, and overprice for what they can offer at this point with the staffing they do have, however the staff that are present and there are trying very hard to do the best they can.

I think the community could improve on staffing, I believe they are a little short on staffing care for the residents. I think doors should be locked at night for the memory care residents so residents cannot wonder without supervision. They have a patio that leads to outside that they do not lock at night and residents have wondered outside without the staffing knowing they were even gone. Communication has been terrible, when a hurricane happened I had not been notified, or updated on what was happening.

We picked this community because, Initially my loved one was going to be in the personal care facility and it we were impressed with what we saw. We really like all that level of care had to offer. That's why we chose it. But they were moved to the memory care unit shortly after their arrival. That is the reason for the low scores, the memory care unit.

We picked this community because it was available. A few things that they need to improve on is, they need to provide more personal service and communication with the tenants, and being able to get in touch by phone with someone there would be nice. Also, the wellness center seems to be the part that is lacking . In addition, cleaning and bed changing absolutely needs to be done weekly.

We showed up for our tour at The Pines and the person who was supposed to show us around was not there, so we got the tour from somebody else. The facility was older and I just did not like it as much as I was hoping. It was more expensive as well and the location was not easy for us to get to.

I toured this community and it was ok. It was clean and staff was friendly, a little more pricey than several of the others that I toured. The presentation and tour itself was also much shorter than others that I toured.

They seem to always be short-staffed, which is unfortunate but happening across the board everywhere. There is a lot of staff changeover. My understanding is that the residents should be eating in the dining area but end up eating in their room because there's not enough staff. The staff that are there are friendly. The care is mostly good. I just have to stay on top of it.

Sometimes they forget to give her a shower or change her. They do have a wonderful activities program and try to keep residents active. You must stay abreast of everything going on there and just not be assuming they will do what they say they will do each week.

The hygiene wasn't as good as could have been. The toilet was filthy underneath, I reported this to the staff. I like the staff they are friendly and welcoming. We have actually since moved my wife out of here and into another facility that is more fitting for our needs.

If you need help, just ask for it, and make sure you follow up. There has been more follow-up than I anticipated, but they are accountable and things have been getting better. My loved one's care is a work in progress, but they've been working with us, and it's getting better. If your person is higher functioning and on board with the move, it's a very good place. Your loved one will get out of the situation what they put into it. My loved one was resistant to going, and sometimes she won't push her button when she needs help, or she refuses services like showering. So there were a lot of things we've had to follow up on, partly because of her resistance, partly due to their use of agency staff to supplement their regular staff. There is some communication breakdown between nursing and the aides. However, every time we've brought any concerns to them, they were very approachable and took the initiative that they could do some things better. The new head of nursing is very approachable and texts back and forth with me. The director is upfront, takes responsibility, and is putting the plans we talked about into action. Everyone has been very friendly with me and helpful. They greet me and say hi, and ask how my loved one is doing. They know her personally. The food looks good, and I don't hear her complain. They do have activities and have been working on getting her to participate. The facility itself is beautiful. It's a good place overall and just needs improvement in internal communication/coordination regarding care needs.

Check staff out before hiring, aides do not want to work. I do not want aides to tell me I have to do something I want to keep my independence

mixed - staff does listed and try to accommodate. Hiring of more staff has just taken place. My review is reflective of before the hire. This has been a sufficient good placement