Prestige Care

Definatley too far away, assisted living side is too large for her...to confusing, memory care side is similar to where she is now...just not right.

This is a good place but too many late stage Alzheimers patients mixed in with the moderate stage patients.

Visited. 2Bdrm-1BA 880 sq ft with balcony, $2730+$300 for second person and $10 each per dog for a total of $3050 per month. This includes one meal a day, weekly linen change, air conditioned room an accessible room, especially the bathroom with large wheel in shower. They have a large generator that operates accessible elevators in case of power outage. Deposit $750(neg)+ $500 per dog(pmt powwible), Residents are thrilled to be there and are inviting to potential new neighbors. Staff more business casually dressed.

Nice but kinda cold

There were not activities happening while our loved one was there because of the pandemic, but they did keep their library open for the residents.

The staff is always available. The residents are upbeat and very inclusive to newcomers. That has made the move much easier. Only complaint is the food. Some of the meals are disappointing but not all, and the kitchens in the apartments allow generous space for preparing additional meals at home. (Apartment in Independent Living) The facility has a good schedule of activities and outings. Coffee's always on and very social. A must see before choosing a place to live.

So far it has been a good experience. but she has only been there for two months. She has not really done no activities yet.

What they have done well is that they have made the process fairly simple of getting my loved one in to the facility. There was some confusion about how they assessed him and the level of care he was rated at, so they could improve in that area.

The food is excellent however, the service in the dining room is very poor.

Mom said she likes the food and it is a very bright place.

We have problems with laundry not coming back in a descent time and items getting mixed up. We have have problems with medicine not being ordered so mom did without for a few days. The food at this facility needs updating. The wait time of getting food is very bad also. The staff has good intentions but some times they take too long in handling what mom needs. Overall several things need improving at Prestige Senior Living High Desert.

No one ever seems real happy with the food. Overall, it is okay. The location Prestige Senior Living is in, well the property of the facility is nice, but it is not in the greatest area. It is nice enough though.

I think they are doing a pretty good job, but my mom isn't entirely happy. It's clean, and the staff is friendly, and they are responsive. I know she would like more food choices, and there seems to be less people here than the place she moved from, there were more people to mingle with there that she likes. It seems like a lot of the places we looked at had more medical facilities, where this place was more social. The layout of the room was perfect, and she has a great view.

They recently changed management and so old management was great but the new management I’m not so sure about yet. I don’t know whether it a transitional thing or what but they don't seem as attentive to my needs and my mother's needs. I think the care is pretty good. There are plenty of activities. They have card games all the time, social time, outings, exercise class. My mom isn’t taking advantage of those but they are there. The value is kind of hard to judge because we recently had to increase the care which increased the price. I think they're very attentive and do what needs to happen with mom. The other weeks I asked them to please encourage mom to go on the drive that they have a couple times a week. One of the ladies called me to let me know there was a drive but mom had physical therapy scheduled and asked me what I would like them to do. I thought that was very thoughtful.

They recently have changed ownership within the last couple of weeks. We didn't know was happening until after it happened. I think it's fine but it's always a change and it affects all the people who work there which of course affects all the residents. It was a little uncertain for a while because they didn't know if anyone was going to lose their jobs. If I had a question about the bill I wasn't sure who to contact. Both my brother and I thought that I would just go and visit mom and purchase groceries and take mom to appointments since I living in the same town. I would say that I don't know how she would get the things she needed if I wasn't there doing them for her. She has short term memory issues so it hard for her to remember to do small things like buy more toilet paper. She's in the independent living so there are meals and housekeeping. The housekeeping is okay. I think the meals that I've had there are not incredible, they're just okay. They do offer activities. A real plus is the folks that work there have an understanding for people who are having memory loss issues since they have memory care. I appreciate that because although mom is independent she does have some memory loss issues and the last thing we want in someone to get impatient with her.

Staff were friendly and caring, which I consider the most important. The studios are very small. The food was barely used, but appeared to be very sub-standard. In the 6 days mom was there, we had to request service to the bathroom several times.

I felt it was very chaotic just not a fit for me I will continue to stay at Canterbury Park I was not given an tour of the facility so hard to answer most of your survey

I think they could do a better job with communication between the staff members. It seems that the day shift doesn't always provide the same level of care for the residents as the afternoon shift. And vice versa. We've gone through different levels of care in the last 6 months and it's not usually an easy transition. I feel that I must advocate for my Mom on a daily basis.

They are a very helpful staff. All are hands on. Great communication. Fun activities. When I 1st walked in the door I felt like I was being hugged. Such a comforting feeling. Mother loves the food, activities, residents and staff. It has been a great experience so far!

The main contact you have is with the marketing director but it would be helpful to talk with the main director and medical director as well. They put on the bells and whistles to get you in the door and then the service level drops a little once you're in. Not bad but noticeable.