Monarch Communities

I toured this community and it was ok. The memory care unit didn't seem to be very focused on memory care. Cleanliness was good. There wasn't a lot of mingling among the residents, we were told the price could change, food is a la carte and was confusing.

Our family had an in person tour and we just did not get the best feeling, it was not very clean, it was old and needed updating.

We toured Sunrise and thought it was a nice facility. The location was not ideal, my loved one is more independent and since there is no where to walk, I thought he would feel trapped. If you have a loved one who has memory issues and you want them in a locked facility, then this might be a good fit.

Our family had an in person tour and it is a very pretty building but we just did not get a comfortable feeling right away. Every resident there had to use a walker or wheelchair and we didn't know if that was for safety reason or safety precautions. Also the lunch menu for that day was just a piece of pizza or a PB&J which we did not think was very adequate. For the value you would be paying a month, we thought more would be offered.

Our family had an in person tour and it just had a nursing home feel to it, it did not really blow us away like the other communities we were looking at.

As long as your loved one was not a memory care needs resident, this would be a good community. The worse your loved one gets memory care wise, they may not be able to handle their symptoms. After a short amount of time, I had to move my loved one out of the community due to this.

My loved one was at Spring Meadows Summit for about 6 months and we had to move out because they felt that they could not provide the care that he was needing. I was not super impressed with our experience here.

I went with Bella Terra beause of what they said they offered and I liked the layouts of the apartments. There is a new company that took over in February, so I am curious to see what change they will be making. We are still in lock down so all they have as far as activities is bingo and jeopardy. The residents here are wonderful and it is not a place you feel like you have to keep your door locked at all times. Overall I would recommend to others who are looking.

They are in the transition of being bought out, so capital one is no longer the owner. I am not sure how good the cleaning is, I think it is just very basic but I think they should be doing more than they are. The food here is not good. My mother does not eat it sometimes, there is not variety and the quality is not good. Overall I would still recommend them, they just need to improve on these things.

Do your research before and make sure the community meets your needs. The communication needs to improve between the staff and the family. They do not return calls in a timely manner, and I would like more info and updates. I would not recommend this community at this time.

The food is ok but there is not a lot of variety, Your loved one needs to be healthy and completely for this community, if they are I would definitely recommend this community to others

My relative came to Sunrise after rehab. The room was beautiful and we added personal touches. The hands on care staff were polite, friendly and professional. This could not be said about some of the senior staff. First, my relative was told they could get what they wanted to eat. Not once! Second , the senior care manager would intimate my relative like a child. Before Covid, Paramus had a gastro virus which kept everyone on lockdown. Depression set in. The will to live disappeared and no one addressed it. You need to visit. STAY ON IT!!

Activities cancelled a lot. Food is not too good.

My loved one resides here I have to be honest it’s ok definitely not as attractive decor as other Brandywines Food served at poor temp so needs to be hot Many visit I find snacks empty on Reflections this should be replenished as well as the hydration with fresh iced drinks The fruit in main dining area that sits out is always old spoiled not appealing One issue is Activities I’m so tired of coming in to Reflections to see them in front of a tv sleeping or left to stare at each other The coordinator when you approach her she claims she does activities but I never see a calendar I never see activities unless tv or weekend sing alongs where’s the trips? Trivia somthing I have been in at 10a 11a 1p 2p and same day after day when they do watch a movie in Reflections it’s on small tv It’s very concerning this escapades Director needs to go look at other brandywines I have wanted to speak up to [name removed] or [name removed] but to be honest I think that Director would be evil to my mom in return

Spring Meadows has good size rooms and the staff seemed very nice and had a lot of good information. The outside surroundings are lovely, but the inside looks very tired and is need of a face lift.

The staff at this expensive community did not seem to be very attentive. My sister fell twice when she lived here for about a month. You have to be down at a certain time for meals. We did not have the best experience with this community.

The place was dated and the halls were tight and a little dark feeling.

Overall they're a decent place. The sales woman told me the food was great but it is not. The place is nice and the maintenance is nice and takes care of the community. It is clean and it is kept up well. Most of the people here are memory care residents and the age range is about 80+. There are two young women who are phenomenal with the residents and the activities they organize for them. Most of the staff are from other countries and I don't think they truly understand English. It's suppose to be restaurant style dining but they aides are not understanding how to serve right. They forget the meal orders because they aren't writing it down and giving the wrong meals. Some of the aides that work in the kitchen are rude at times. The food is overcooked, processed, and bland. Salt and pepper is available but you have to remind them to bring it out. Some staff are very good at their jobs but some are rude and disrespectful and they should not be working here. They are trying to make changes from the feedback. They don't knock on your door, instead they use their keys to enter the room. I also see attitude changes when the family members of the residents come to visit, they present themselves to be more kinder.

My tour of this community was a very nice experience. The community appeared to be well-kept, and the staff was very friendly. I was impressed that the staff members moving about greeted many residents by name. The decor of the facility is warm and "homey" and appealed to me immediately. Had there been availability at the time, I would have definitely placed my loved one here. I would definitely recommend this facility.

I have concerns about the administrative staff at this community. No one seems to return phone calls and I have been billed for medication that the insurance should be paying. I cannot get a response to see if the insurance has been billed for this. We were not able to visit during the first two weeks she was there. The caregivers are nice and take good care of my aunt. They keep the community clean and she seems to like the food.