Evolve Senior Living

The nursing staff leave a little to be desired. Some of the aides don't want to be working there. The room size is good. The food is fair.

I like how close it is to Summit Park and the many different types of events available. The different spaces within the facility are great. It would be nice if there were better options for breakfast including and service in one of the breakfast/lunch dining room is a bit slow.

Our family had an in person tour with Anthology of Blue Ash, and it felt like a mini city! It was beautiful. Felt more like resort Yes. Definitely for younger that can do a lot of walking. Anyone with walkers might find the elevators and long hallways too much. I know our father didn't care for that. However we are in the country so that would have been a huge change.

Improvements: a call button was not issued immediately - this took two months. Once our loved one was places on hospice, things did get better with the care. There are some communication issues between staff members. It took them three months to get our loved ones meal plan straightened out. Nighttime staff is a bit inconsistent. However when our loved one passed away, the staff were very kind to our family. If something wasn't ok I heard it from all of my siblings. Very stressful. I get the sense that there was a bit of overselling.

Mom moved here in [date removed], moving up from Independent Living at another facility. Our biggest challenge from day one has been getting someone to answer emails and phone messages. We are following the communication protocol given to us when we have questions/concerns/changes regarding medication and care plans, however there doesn't seem to be any priority put on returning phone calls, voicemail and/or email messages from any of the staff unless elevated to the Executive Director (who is now gone). Is it the result of staff shortages? I'm not sure, but we just had a 9% rent increase effective [date removed] in order to (among other things) maintain and retain their "excellent" staff. Communication with Azpira is like pushing on a rope unfortunately. Lots of room for improvement and let's hope the new Executive Director can make changes in this area.

Great place for the money. Clean new decent staff

The community is new. Many of the "kinks" are not yet worked out. Management has not been able to hire and keep employees in critical positions like the cafeteria. "Skilled care" is limited to a single floor. This may be desirable for some, but is extremely limiting as age and care needs progress. The high "community fee" prevents many from moving frequently or moving at all if budgets are fixed and limited. The facility is beautiful, but look beyond the veneer. Hopefully, they will work things out, but currently there are issues.

Clean, well-managed, reasonable rent. Reason for poor rating? The light fixtures over the bathroom sink are mounted upside down. If you hang from the ceiling, very well-lighted. Down on the floor, it is DARK. I was told since government signed off with the fixtures upside down, they HAD to stay that way. Sounds to me like either the idiot electrician or idiot gov. official is lying to Novel Place people trying to protect their backside. Suppose the idiot electrician had wired something wrong so that every week it electrocuted someone? Would they still insist it had to stay wrong because of paperwork?

The people (staff) are wonderful. No complaints with any staff. Truly like them. The meals are not all that. Some portions are not enough for anyone and sometimes (not always) are really bad. Variety would be nice and meat at breakfast. Need to work on this part of the place. Some residents need more care than what this place offers.

The cook doesn't have any culinary training.

Food usually too salty. Now need to leave our table by 430 and not always served soon enough

I'm not happy with the fact they seem to be short staffed. They are allowing visitors for residents to see family. I am having to clean my loved one's room, and this is something the staff should be doing. What is the assisted living for this community, I keep asking myself. My loved one doesn't enjoy the food. The people at the front desk are wonderful. The staff communication with the family is horrible! They have an activities schedule for the residents to choose from.

We chose HarborChase because it was close to family and they had a good sales pitch, but some things promised did not occur. Mostly with the activities, we were promised non stop activities and they have basically stopped all of those and there were not many to begin with. When extra care was needed, they did step up so we did appreciate that. I would recommend them but also check others out as well.

Our overall experience was mixed. We are genuinely grateful that the facility was willing to accept and care for our loved one when several other communities were unable to meet his needs. That willingness gave our family an option during a very difficult and stressful time, and we will always appreciate that. At the same time, our experience revealed significant concerns regarding the consistency of care, communication, responsiveness, and family support. These challenges often required our family to spend many hours each day at the facility advocating for our loved one to ensure needs were met. Overall, the facility was clean and appeared to be well maintained. Resident rooms and the common areas we visited were generally clean and well cared for I believe there are opportunities for improvement in the main dining room. Tables should be wiped down more thoroughly after meals, including the chair arms, and the floors should be swept more consistently. During one visit, we noticed food debris on the floor that remained there over the course of approximately 2–3 days. My daughter also observed ants in the dining area, which raised concerns about the cleanliness and sanitation of this shared space. Because the dining room is used by all residents multiple times each day, maintaining a consistently clean environment is especially important for both resident health and comfort. Unfortunately, our experience with the quality of care was disappointing. We frequently felt that our loved one's individual needs were not consistently prioritized. Response times to bathroom requests were often unacceptable. There were multiple occasions when my loved one waited more than 10 minutes for assistance, and one documented instance where the wait was close to 30 minutes. For someone who is dependent on staff for toileting, these delays significantly impacted both dignity and comfort. We also experienced considerable inconsistency in the care provided. Although detailed notes were entered into the medical record regarding medication administration, the way medications were given often differed depending on which staff member was working. Similarly, there was no consistent approach to toileting. Some staff transferred my loved one to the toilet using the Hoyer lift, while others stated they could not or would not do so and instead expected bowel movements to occur in an incontinence brief. We were required to purchase a Hoyer lift for his care, yet it was only used a handful of times. Communication among staff also appeared inconsistent. Different caregivers often provided conflicting information regarding my loved one's care plan, which created confusion and made it difficult for our family to understand what should have been standard practice. In addition, the professionalism of some staff members was concerning. On one occasion, a staff member was overheard using repeated profanity while discussing . This was inappropriate and did not reflect the level of respect and professionalism families expect in a care setting. One of the most difficult aspects of our experience occurred following my loved one's pass. During that time we had hoped for compassion, empathy, and support from the staff. Instead, some of the comments felt accusatory and implied that our family had done something wrong. Rather than offering comfort, these interactions added to an already painful experience. There were certainly staff members who were compassionate and provided excellent care, and we are grateful for them. However, the overall inconsistency in care, communication, responsiveness, and professionalism made it difficult to feel confident that my loved one's needs would be met consistently. I hope this feedback helps the facility strengthen staff training, communication, and person-centered care practices. Director of Sales – 5/5 The Director of Sales was one of the highlights of our experience. She was consistently attentive, approachable, and responsive to our questions and concerns. She took the time to listen, followed up when needed, and made us feel welcomed and supported throughout the admissions process and during our time at the facility. Her professionalism and genuine care were greatly appreciated. Executive Director – 2/5 Although I frequently saw the Executive Director walking through the hallways, I rarely observed interactions with residents or visiting family members. A visible leadership presence is important, but meaningful engagement with residents and families is equally valuable. Additionally, I emailed the Executive Director regarding a specific concern that was important to our family and did not receive a response. Acknowledging concerns and following up with families, even if only to confirm receipt and provide an update, helps build trust and demonstrates accountability. I believe there is an opportunity for leadership to be more accessible, communicative, and engaged with both residents and their families. The food was generally acceptable; however, there are several areas where the dining experience could be improved. Presentation of the meals could be more appealing, as thoughtful plating can make food more appetizing, especially for residents whose appetites may already be limited. When my loved one required a modified food consistency, we were informed that our family would need to provide those foods. This was unexpected and created an additional responsibility during an already challenging time. It would be helpful if the facility could better support residents who require specialized diets or clearly communicate these expectations before admission. I also believe the dining experience could be made more personal. Simple gestures, such as kitchen and dining staff greeting residents by name, making eye contact, and engaging them with kindness while serving meals, can help residents feel valued and respected. These small interactions can make a meaningful difference in a resident's daily experience. Based on our experience, I did not feel the level of care consistently matched the cost of the services provided. Our family found ourselves at the facility on a daily bases to ensure our loved one received the attention, assistance, and advocacy needed. We often questioned why we were paying for this level of care while feeling the need to be present so frequently to monitor and advocate for daily needs. Our loved one had complex care needs and required significant assistance. Before admission, we were assured that the facility could meet those needs. Unfortunately, our experience did not consistently reflect those assurances. The inconsistencies in care, communication, and responsiveness made it difficult to feel confident that needs would be met without family involvement. Families expect to remain actively involved in their loved one's life, but they should not feel that they must be present for several hours each day to ensure basic care is provided. I believe there is an opportunity for the facility to more accurately assess prospective residents' care needs before admission and to ensure that the staffing, training, and resources are in place to deliver the level of care that is promised.

The staff are not very nice. They need to learn to treat the residents equally.

They're not properly staffed or equipped to deal with seniors going through the progression of dementia / Alzheimer's. The memory care unit is too large with too many spaces conducive to disease progression.

The tour that we took of Anthology of Blue Ash was amazing, we were impressed and all of the staff were very friendly. This facility is gorgeous and well decorated. The main areas were always kept clean. The staff were mostly friendly. The meals appeared to be tasty. The facility seems to have little to no knowledge of how to care for patients in memory care with late stage Alzheimer's. The staff was never consistent, which interrupted care. Several times we couldn't find any staff with a key to let us out of the memory care, because all of the staff were from agencies. We have found our loved one's room with dried fecal matter on the couch that had obviously been there for some time. They were ill equipped to deal with basic behaviors that relate to Alzheimer's such as wandering, and confusion. I would not recommend this facility to anyone I know, specifically the memory care side.

This place was recommended by PFM and it's been difficult since day 1. The move in-never even cleaned the apartment,lots of promises never kept. Pressured to commit. Lost our Moms bed & gave it to another patient (placed it in a storage somewhere and could not find it). The food was good but they have lost the entire staff since March. New director is MIA all the time. She started Oct, been on three vacations so far. Was not present during severe cold when residents lost heat. Provided old space heaters that had no safety trigger. No food service and no heat for three days. Entire staff we knew has quit. Agency nurses run the place and while head of nursing is nice, she is overwhelmed. Food selection is nil. Mother has COVID, they did not deliver breakfast until 11 am after we bothered them several times and it was cold. Cost is high for poor care, no heat and limited food choices. We have tried to work with them but they cannot deliver. Front staff nice but overwhelmed.

The worst facility I have ever dealt with! I wrote a review on Google and they deleted it.. so that just shows you how much stuff they put under the rug! Don't take your loved ones here! The management doesn't decipline there employees and let them do whatever they want.. Anytime you have a concern they have a excuse and try to shut you up from advocating for patients.