Encore Healthcare Services

Overall, they are good to my dad, and I feel reassured knowing he is being taken care of around the clock. The staff is attentive to his individual needs and, while he does not particularly like the food, I appreciate that they make an effort to cater to his preferences. One area that could be improved is communication with families. For example, the head nurse was promoted and they are currently looking for a replacement, but we were not aware of the change. More proactive communication about staffing changes would be helpful. I also wish there were a better outdoor environment for the assisted living residents. There is an area that they could easily access, but currently it feels like they are confined indoors. Having a safe, accessible outdoor space where residents could spend time outside would be a wonderful addition. All in all, my dad is treated well, and that gives me peace of mind knowing he is cared for.

Positive I really think they get to know each resident on what they like and dislike. I know these places are very expensive but this place they include so much more then the others I visited which were more money. Like cable, internet, clothes being washed twice a week. The other places there was an additional fee. My dad fell when he got there. He didn't think anyone could help him up because he's a big man. But they went and got help. He didn't think they communicated very well but when o told the nurse that she went right in there and assured him he will get help and the staff will be told to be better with communication. Negative. He had been there over a month and his fridge was not fixed. Not sure if I was communicating wrong but maintenance did go and swap it out only to give him another broken one. But now he's getting a brand new on on Friday but still took too long. My father complains about the food. It's ok but he says they don't give him what he asks. There's no tea and no soda most of the time. He says what he picks on the menu is not what they give him.But all in all. I understand there are growing pains and I still think this is the best place for him. I love that it's only 14 apartments for AL. Small hallway to the dining. Some people can't walk far. And they bring him meals where the ones with long walks didn't really want to do that but I know he just wouldn't goIt would be nice if. This is big LOL but there is an area right outside the apartments with an alarmed door gping out so they can't go out. They could make that an outside area for the assisted living group rather than needing to walk through nursing to get to that court yard. Fence it off so they can't go memory people would not be able to leave but close enough so they can't go memory all go out and get fresh air. I know my dad would love to sit out there with a cup of coffee. That's just an observation

We picked this community because of the location. They could improve on the heating system. We had to always request for them to do things, as it relates to maintenance. Overall, the place needs to be updated, for maintenace and safety reasons.

Faulk Manor is going through renovations. They are understaffed and communication with them is poor. Nevertheless we put mom here. She is in memory care. One day we called to let them know we were having lunch with mom that day. When we arrived we let the staff know that we called ahead and we were seated in the dining room with mom. A few minutes later we were asked to leave because apparently we were seated in the wrong place and they didn't have enough food for us. We found that experience to be incredibly rude. On another day we took mom down to a musical activity on the 1st floor. The activity was cancelled because of lack of attendance.

Good community. They had smaller kitchenettes and the community was in need of some renovations.

My loved one just picked another community. I liked this community actually better than the community that my loved one went with but in the end of things I had to go with my loved ones wishes.

The place was kind of run-down. They show us an unfinished cottage and the parking was just to far for my mom.

The transition is a really big part but they could do a better job with communication, Its been a good place but there is room for improvement. The food could be better. More programs for the residents would be more beneficial.

I like that I have an independent cottage where I could bring my dogs, which was hard to find. There's a dog park right next door and a library, which is nice. Some things about independent living are frustrating. For instance, they're not able to things like take your blood pressure. Activities are getting better, considering the pandemic. They can be evasive/vague with communication to the residents. They've also seemed unconcerned with a common area porch that needs attention. There are things they say they'll do that are not done on time. The food is lacking in variety - chicken pretty much every night, and they give fancy titles to ordinary dishes. They do have a residential council meeting each month where the residents can voice their concerns. But I don't feel like any of the residents actually do voice their concerns.

Nice grounds and amenities but not the right fit. Too big and a bit high priced.

The lady who gave us our tour was not prepared, which wasn't a big issue. I couldn't believe they wanted to charge almost $7,000 for an apartment that was smaller than a studio. The community wasn't very updated. The independent section was nice but the assisted living part needs some TLC.

We used Shipley Manor briefly for rehab care for a loved one, and overall I was not impressed. The care services seemed uncoordinated, and they seemed more focused on convincing us to convert her to a full time resident than helping her to recover.

The rooms aren't as nice and the place isn't updated. They don't offer very many floor plans. The staff is friendly but not as friendly as smaller places. It's like a big college campus as opposed to a small college campus or small town feel.

When I visited Foulk Manor North I did not have a good experience. The staff was yelling down the hallway to talk to other staff members, which made it very confusing. The community does not have a good layout for the Alzheimer unit just seems like it would be confusing for them. Was not what I needed for my loved one.

This will be considered to have a temporary two weeks tryout in the future.

They don't provide a cottage or manor house there. But, the location is closer us that can be considered for an assisting care living in the future.

Staff is very friendly while visiting but not so much when alone with the patients! We have been lied to by a CNA or Tech. Told us She was up and dressed and must have gotten undressed and back in bed. We knew this was obviously a lie due to the timing envolved and her condition.

I visit there about once a week. There is a storage closet on the right side of the hallway and there is a recessive cpr manakin laying/sitting in a chair that looks like a resident that has been put in the closet and or passed out! It is very alarming and unexpected as you walk by. My Mom's room is dusty all the time with garbage underneath tabels and floor needs to be vaccuumed. Bathroom in room needs a paint job, face lift of some kind. The activities are great-happy hour-dining services.

This was awful, it was institutional. It was a very sad place, with an awful odor, and the people were not very friendly.

I didn't care for the assisted living, it was very institutional and not very pleasant.