Cassia

Go somewhere else!! My father lives here, as well as a former neighbor. Both are leaving soon. They are consistently under staffed and so when residents need help they wait a long time for help and then are rushed when they do get help. My father has also experienced roughness when assisted being dressed because they are in such a rush. The staff is very unfriendly and barely talk to the residents. Some staff are hard to understand because they do not speak clear English which makes it very difficult when a resident is hard of hearing. Cornerstone's food is similar to a bad school cafeteria, everything very over cooked and mushy and they consistently leave the music loud in the dining room which makes it difficult for hearing impaired residents to have a conversation. (even after being asked to turn it down multiple times.) There are people with dementia who live alone in the Assisted Living area who wander around completely confused not knowing where they live or what they are doing there. They should be in a Memory Care unit not in Assisted Living as they could injure themselves and not know how to call for help.

Decided to stay in Des Moines Area and suburbs

I you have people you LOVE do not I repeat DO NOT put them in Augustana Chapel View. I repeat DO NOT go into ACV. If on the other hand you can not stand them, ACG is the place to stuff them!!! I am currently a patient at ACV and have been for 3 weeks, can't wait until discharge. Don't let the reviews about staff fool you. For the most part they all have attitudes and come off as not wanting to be here. They are grouchy, unkind and have a don't give a damn vibe. There are a few exceptions, like in therapy or the housekeeping staff. But Nurses, Nurses Aids and social services should all be let go. If you press your call light you can expect 15-30 minutes before it is answered. I asked for a can of Ginger Ale and it took one person to get the can and a second person to get a cup of ice. It took over and hour. When they do answer your call light they say "What do you want?" not "How can I help you?" I have open wounds on both my lower legs. Prior to being here I went to the Wound Clinic and watched them dress the wounds properly. Now they are trying to take care of them here. When I tell them what part of the dressing they are not doing correctly they get mad and walk out. They don't listen to you. They only hear what they want to hear and make things up that are not true. Don't let the pretty pictures fool you. You are confined to your room/floor. I have talked to patients in the rooms next to me and they all hate it here. I don't know how it got a 5 star rating. Someone is lying. That's it for now. I intend to write more another day or on different sites. THIS PLACE IS BAD

This place is newer and very clean, however, the care of our family members is what really matters. My father in law has walked out without any staff realizing it, twice, that we know of, within 10 days time. He was missing for hours before anyone contacted us and was found off Sunrise Blvd. the first time and local resident ran into him on the street and realized he had memory issues and called the police. The 2nd time, the police and several family members searched for hours and located him in a vacant field where he laid in the hot sun today for, who knows how long. The Court claims that this is a secure facility and that no one can get out without the alarm going off and staff getting to them before they walk out. Untrue. Unsafe. Unacceptable. I don't recommend this facility.Thank

The staff is unprofessional. They show no caring for my family after my husband died. He had been a resident for 16 months and passed away there. Not a single person had the common courtesy to call and express their concern. All I heard was to come and clear out his room so they could paint and clean it for the next person. No activities when I visited and rude aids., except for a few good ones. [Name removed] was not a good representative. I would never ever recommend to anyone to put their loved ones at Emerald Crest Minnetonka. Very upset with the staff. I advocated for my husband because he couldn't do it for himself.