Cascade Living Group

The sales/marketing staff have been great. The kitchen and serving staff have been very good as well as the front desk staff and wellness team . I have had most trouble with getting response from maintenance. They did not have the bedroom closet door fully installed by the time mom moved in and it took weeks of asking before we got a response.

The food temperatures are often cold instead of hot. Other than that it is a fantastic facility I would highly recommend

Arbor village did a good job of taking care of my in-laws. When my mother in-law had to be moved from assisted living to the memory care building they really excelled. Food is good. Rooms kept clean. Activities are available for those that want it.

Sometimes it would take up to a week for them to remove stinky trash from her room; the ED & RN both said it was supposed to happen every day, but it did NOT. I eventually started setting bags if her garbage out in the main hall for pickup. It also seemed like they were careless when they cleaned her room & didn't seem to thoroughly clean her bathroom or vacuum every week. A few times they did wash her dishes, which was nice since it wasn't part of their scope of work. The public portions of the facility appeared adequately clean. I was very impressed with how caring, friendly, gentle, & compassionate the staff were with my Mom! Staff were very professional. Unfortunately they seemed to have a major issue with communication-particularly between shifts. Both the ED & the RN would state that certain things would happen, but it never quite got communicated to all staff that interfaced with Mom. Very friendly courteous, & helpful. I frequently had meals there with my Mom. Food seemed safe enough & edible, but usually quite bland & boring. Several times it was really good, but that was not the norm. They seemed to offer quite a few. Unfortunately Mom either was unable or did not typically participate in most of them. I would have considered it a much better value for the money if they'd had good, consistent communication between staff, removed her trash daily, cleaned her room more consistently & better, & had better meals. It really is a beautiful facility with very caring staff. I think perhaps their biggest challenge is cleaning & kitchen staff-I got the impression they had a fair amount of turn over. Overall, it was a good place for my Mom to live for Bout 7-8 months. Then she needed higher level of care & had to move out.

The ONLY comment at this time I could make of how it could have been a smoother transition is: there were many topics that were not discussed during the meetings of whether this facility would be a good fit, to the actual signing of the contract to move mom in. This is my first experience in moving a loved one to an assisted living environment and was not aware of all the topics that should have been discussed. I do feel, since they are in the profession, that more information could have been gone through before the issue arises. For instance medication, how levels of care could or can change and exactly what "assisted living help" looked like. It has been a huge learning experience but, again, the staff has been great!

The staff is very friendly & helpful. They are very good at sharing their observations on my mother's condition and are there to answer my questions and assist with solving any issue that arises.

We are very happy with Cascades. The ratio is 6 staff to one resident and they are very attentive to the residents. They call me when they notice my mom is off so we can be aware of any extra care needed.

Impressed by support services: transportation to appointments, shopping, outings; also impressed by fitness room, library. My sister says front desk staff always respectful and helpful.

Cascades staff is very attuned to state and federal regulations and conducts regular internal audits to ensure compliance. The billing process has a hiccups, and it takes a few cycles to make changes. Staffing in the memory care lodge isn't always optimal.

The administration was very helpful and always responded quickly to my questions and concerns. When I visited the staff was always very friendly. I was impressed by how they all knew and were familiar with every resident. They have a lovely outside area!

The independent living is good for my mother, staff is very good to her, biggest complaint is the food and they need more creative things to do for seniors.

Just moved my Dad in two days ago, but so far so good. [name removed] was incredibly accommodating and helpful along the way. Helped from the very first day through the entire process, everything from to finding a hospital bed to the move itself. She is outstanding at her job and clearly enjoys it.

Sometimes they do not clean dirty table cloths until the next day. If a spill happens at breakfast it is there until dinner. My parents are not in assisted living so they don't get any care. I was disappointed if something were to happen like a fall the staff doesn't help they just call 911. This may be standard but was news to me. They have had problems keeping chefs as a result the service at meals is very slow most of the time and the food selection is not the best. Probably the biggest complaint is the food and length of time it takes to get served.

The staff really cares - most of them. I have only had a couple of disappointing interactions. For the most part, the staff is great and goes out of their way to give the residents a great living experience. If there is anything we have needed, they have done whatever they could to make it happen. I am very grateful we have found Creekside for my uncle.

Some issues but mostly due to staffing. I would recommend to others.

Mostly everyone was friendly and helpful. Many of the caregivers spoke English as a second language, so communication was sometimes difficult. I don't know how they could improve on that though. My dad was only there for two months.

Creekside is the most vibrant, welcoming community we found in the Skagit valley with many activities and people to help make life full and fun. There are many loving, helpful staff members. The hardest part is the initial adjustment and figuring out who to talk to for which needs given high turnover and understaffing at times. Expect to be in close, constant touch with your loved one and advocating for their needs often if they're ill or their condition changes. But I believe this is the best place for our parents. Creekside is a place where I'd be glad to live if I need community and care in the future.

I have found Royalton Place a warm, safe place for my mother who is suffering from dementia. The staff listens to my questions, and concerns, and tries to figure out solutions to help my mother. I've appreciated the medical staff's communication and keeping me abreast of how my mother is doing. I can tell my mother enjoys her caregivers and I have seen their careful attentiveness to her. I really appreciate that.

My reasons for the less than 5 ratings are the following. Overall experience - they are not equipped to support progressive illnesses. Quality of care - The staff is not trained to deal with progressive illnesses and when questioned, I felt a little deceived on ability to care for someone who is rapidly declining. Food - during my Mom's stay, their kitchen staff had quit and they had untrained team members cooking for the residents just to get them fed. Now, with all of that said...the staff was amazing (with exception of one med tech)...they tried to accommodate my moms needs, but were not staffed or trained to accommodate my moms end of life needs. She went from being functional, with some memory issues and help with meds, with a fresh diagnosis of lung cancer...to full Alzheimer's diagnosis and the cancer advancing quickly, to death in 7 months. I know all of that was not anyone's fault...but as we realized it was progressing quickly, we asked regularly if it was wise to keep her there and we were assured (by both the nursing staff and hospice staff they could support her...they could not. I would wholeheartedly recommend the Cascades for anyone who's loved one is fully independent and able to care for themselves, but just needs a little support or a social setting where there are peers to interact with. I would not recommend if they have a loved one in decline...only because the facility is in no way equipped to support that. Thank you for your services...they were a lifesaver for our family

We had a few issues at the beginning moving her in. Medication was not transfered in a timely manner but i think it was her former residence fault. House keeping was an issie at the begining but improved as soon as they got a new house keeper. Any issues we had are all now resolved wich has resulted in "smooth sailing."