Calson Management

The atmosphere of the facility is so warm and staff is kind. Love the activities for the patients. Great place overall, although they have raised our rate 3 times in the last year when the tier of services has not changed.

Because of unforeseen circumstances, we haven't got my father into Atria yet, but they've been absolutely fantastic in terms of their support. I would recommend them highly to others. I give their service in their facility an 11, they've been the only place that actually helped us out and the reason dad couldn't get there is because he has an injury that has been taking a long time to heal so he's been at acute care. However, they've been nothing but wonderful and I highly recommend them and am still hoping that we can get dad in there. We have a reservation. These people are awesome and we may never get there, but I would recommend it.

The interaction with the staff has been great. There is no complaints about the food. They just hired a new cook. The activiites is great, my loved one likes to particiapte in the crafts, and Bingo. I would recommend. It has been wonderful. The whole experience with A Place for Mom was great. We picked this community, because of the price, it was convenient, and they had everything that my loved one needed.

We loved Pacifica Union City! It was a very welcoming community with very attentive staff. They just love their patients and do whatever they can for them. The facility had a beautiful layout, and my loved one had her own room, unlike a lot of other facilities. It was very clean. They kept up with the laundry and all the cleaning. And I also liked that they offered 5 activities per day.

Good community and tour; however, it was more than we wanted to spend.

I had a great tour experience with Atria Park of San Mateo. The layout of the facility is very thoughtful and beautiful. It was a bit larger and too overwhelming and confusing for her in her stage of dementia. We were looking for a place that was smaller and easier to navigate.

From what I was able to see during the tour experience, I would give Truewood By Merrill Clovis 5 stars. They had a lot of great amenities offered for the residents and the grounds were also very nice.

I really like, not just the friendliness to my in-laws, but they've all gotten to know me. They know my face, the staff will give me hugs and greet me. The residents, because I'm there so much, they greet me too. I feel safe leaving my in-laws living there, I know they're in good hands. When there's been issues with either my mother-in-law or my father-in-law, they have called me right away to try and resolve the problem; whether it's someone needing to go to the doctor, or another issue. I would recommend Truewood by Merrill to others.

From the first phone call through placement, I always felt they were talking just to me. They listened without interrupting. I felt we were a team. I'm praying my uncle will feel that too when he gets adjusted.

This has been a great place for our mom. She enjoys her independence and the opportunities to socialize with other residents and staff. There is a very caring, loving staff here. They provide fun activities for the residents - even creative, safe ones during Covid (example: drive-by Valentines Day, etc.).

Very welcoming and friendly informative food is good, it's a bit overwhelming for mom, were hoping this works. We have never done anything like this, so are not sure what to expect.

[Name removed] is my grandfather-in-law. He is fun loving and sociable. He enjoys banter and social time. He has been experiencing short term memory loss but does not get aggravated when he has to be reminded of events forgotten. He is easy going and pleasure to be around.

I came her as respite after my foot surgery. Staff is very caring, Food is great. Community is very beautiful. I am recommending to my friends already.

I am staying her at respite. I find this is a beautiful place. all the staff is very friendly and very caring. food is great. overall is very nice place to live

We were guided well through move in process

I am thankful for the lessons and experiences I am gaining from Pacifica Union City. Everyday is a different day. I enjoy the challenges and look forward to gaining more knowledge. I am lucky to have mentors and support from [name removed], the Business Office at Pacifica San Leandro and [name removed], our Executive Director.

Wonderful caring staff that go the extra mile! Beautiful clean community.

Amazing staff that go the above and beyond for care! Residents are wonderful. Wonderful community.

I have been a member of Pacifica Senior living Union City for only a short time. The good people of my new surroundings have made my stay enjoyable one thus far and I am looking forward to a long relationship with all my fellow members and staff here at Pacifica. staff are so wonderful, food is great community is so clean. Big backyard for to enjoying outdoor activities.

My parents moved into Pacifica Senior Living at Union City 8/2020. My mother had Alzheimer's and passed away 11/2020, and my dad has vascular dementia and continues to live there. We chose this facility because the environment was much nicer than other places - patients have their own bedrooms and only need to share a bathroom with one other same-sex resident. The facility is nicely decorated, and my dad and several other residents call it the hotel because it looks so nice. My dad loves the food and even held off on eating homemade cookies during a recent visit because he didn't want to spoil his appetite. He is always happy and clean when I visit him. I had concerns for a while because there was a lot of staff turnover a few months ago, but the new staff seem much better - my phone and email messages are returned promptly, which was an issue with previous staff. The new activity director seems to be doing a lot with the residents - I can see photos and videos of the activities on the facility's Facebook page - and the new memory care director [name removed] keeps on top of everything and was persistent with dad's doctor's office when they took a while to return needed paperwork. He gets my dad's sense of humor and I like the way the two of them interact. Relieved that my dad's needs are being met and that he is so happy where he is.