Brookdale

It was just a great place. My mother in law and the other residents with extra TLC

Staff has been great! Not only have the staff been working there for years, the overall turnover has been extremely low. Meaning staff taken care of and they love their job. Facility is large and maintained. Things identify as concerns are corrected quickly to protect the residents. Food and options are good. The staff knows the residents and knows what their needs are. IE. If they need more protein or how they like their coffee. The nursing and patient care staff are supportive and on top of things. Great help and excellent reporting

I found this place because of [name removed] with A Place For Mom and she knew what she was doing recommending them. As soon as I walked in the doors, I knew this was a good place- it felt like home. The community is so bright and CLEAN. The staff really attend to the residents who were all clean and happy.

The staff we had was great but i see there is a whole new crew there now. [name removed] is great person

Everyone has been so friendly. That includes staff and residents. There are many activities for residents

Honestly I would give Brookdale 5's in every category. Staff is great and very attentive, its always clean and bright, staff is always open to a nice conversation about my Dad and compared to the previous Assisted Living Facility my dad was in Brookdale is 20% less per month than I was paying... and I wasn't happy about the care my dad was getting at the previous ALF. I think other families should know that Brookdale, unlike many other ALF's actually encourages interaction between residents and interaction between residents and staff...keeping the residents active and engaged which helps with their overall mental health while living in a ALF.

The staff at Brookdale are extremely friendly and helpful. [name removed] in the front office was not pushy and super helpful when we needed to find a memory care for my mother. I also really like that they only do memory care. The prices are affordable and the care they provide has been top notch thus far. They've gone out of their way to help my mother transition there and feel welcome and at home.

Well, in my interactions with admin staff, I found them to be helpful and accommodating.

The nursing staff were very friendly and helpful for the most part. Some of the restrictions on OTC supplements and regular stuff like cough drops were a bit much. But I believe that was a NY regulation not the facility. Those were very nice! Dining rooms were fabulous! The food and menus, outstanding!! Mother is a very picky eater and they accommodated her.

Our mom lives at this community, and I am impressed with the compassion and dedication of the staff. You can tell they have great leadership in place and genuinely care about the residents. Their teamwork and warmth we appreciate.

Transportation to and from medical appointments are available only on scheduled days.

The staff knows residents name but also recognizes family members and calls them by name. They seek out my mother to try and get her to engage in activities. They also communicate with me regularly.

The staff is great. The facility is nice. They have had crawfish boils which my mom really enjoyed. They take them to some restaurants. They do Bingo on certain days. The food they serve could be a little better. My brother and I are always taking her food.

We are very pleased with the entire team at BrookDale. From top to bottom we have never encountered an unfriendly or hostile person. The caregivers are excellent and probably not paid enough for their services.

I moved into Brookdale North Euclid a senior living facility.on [date removed], four months ago. Complaints yes, enough that my daughter asked if I wanted to move. NO! I feel safe and secure. I am particularly impressed with staff response to emergencies. I fell, 3 staff arrived in under 2 minutes, saw this same response again this week. Staff quickly learn your name, address you with respect and really seem to care and want to do a good job. Supervisors and managers respond with lightening speed to questions and complaints. May not immediately get your answer or problem solved. BUT you know you were heard. You can be as busy , active or inactive as you wish and/or are able. There is plenty to do. Residents are respectful of each other and most seem to like it here. Is it perfect? NO. That being said I would complain if I had a personal maid and chef. I am a very picky eater, allergies and tastes, they work hard to please me. They couldn’t pay me enough to work here with old folks

The staff is helpful when you need them. There is a nurse on staff and she is helpful to answer questions. However, it is difficult to get a hold of the nurse practitioner or doctor who is the one seeing patients at the facility. Sometimes it is hard to coordinate care. Also, I wish that they did "field trips" with the residents.

The rooms are spacious, staff is friendly. They know the residents and family members well. My Mom was always clean, and happy.

What stood out the most - Really great staff, especially the hands on caregivers. Room sizes are great. Amenities are in scale with the price.

The staff are caring and professional. The facility is charming, comfortable, spotless, and safe.

The staff at Brookdale are fantastic. They show care and love for each of the residents. They assist and always check on them. They talk to the residents in a calm and gentle way that is understanding to the residents. The staff offers their assistance even when the residents don't ask for it. Always friendly and caring.