Brookdale

The staff to resident ratio is perfect. Someone is always close by to assist with any needs or questions. All the staff is compassionate and respectful to the residents

My mother is being well taken care of and is making some friends. She eats well, has support if she needs it and I know she's safe. They are always helpful, kind, and go the extra mile. There were some hiccups at the start, but nothing that hasn't been worked out. We are very pleased with everything so far.

It's been a good place. Keeps them busy. Everyone is so personable. [name removed] I believe he is the administrator of the Troy Brookdale and you couldn't ask for a nicer guy. I think the meal, room/apartment sizes are all good!

Be sure to have as many conversations with as many staff members as possible on visits. I visited 4 places and chose Brookdale because of how available and approachable the entire staff was on my visits. Speaks volumes about the commitment to care for their residents.

Good: Cleanliness Niceness of staff Security Assistant with daily activities (washing clothes, fixing minor issues) Dining reminders. Staff know everyone by first name. Bad: Sometimes it takes a while to get in/out of the secured building because no one is manning the door in the later hours. More informational seminars would be helpful for the residents

Our family was forced to make several difficult decision earlier than we thought we would have to. There are so many factors that you don’t even know are there until they’re staring you in the face and they must be addressed immediately. The knowledgeable, friendly, competent and, most of all, caring staff at Brookdale were a stabilizing factor in a very difficult time. I just can’t say enough about Blake and his team. [name removed] and [name removed] and the whole staff are just awesome. Mom and Dad are settled in now and are enjoying great quality of life with a great crew of residents.

[name removed] really grew to love it there at Brookdale Lake Charles. The staff are very welcoming to clients and family. Hired new staff in kitchen , food have really stepped up. Get together for family and clients with meal and social . Assist family who live away to stay connected to the family member.

[name removed] and [name removed] in assisted living are some of the most caring and decent people I have ever met! All the staff touch exceptional care of my mom.

Your staff are outstanding in all areas, including promptness, friendliness, efficiency and kindness. The dinning room when they are staffed are excellent. The place is so welcoming and warm and everyone we have met are so friendly and have very wonderful things to say about this community! I love the activities they present to the people who live there. It's truly like family. We are very happy at the choice we made to come to Brookdale!

I am very impressed with the care, lifestyle activities and every thing at Brookdale, Paddock Hills. The staff is friendly and helpful the family night was great we ate dinner with our family resident and there was music. The food is always good, with many choices for residents. There are many activities for the residents to do. The facility is clean and well cared for, there is always someone at the front desk, even on weekends to greet you. I am so blessed to have found this place for my family member

What stood out to me is the person who answers the phones is outstanding. I haven't eaten the food and my Dad is not interested in activities. I can say the calendar is full and looks like a nice variety of activities. I would recommend this community to others!

The staff was very helpful and friendly. They understood our situation and weren't too pushy until we were ready to move forward. My dad has been there a month and is very happy with the overall experience.

We have been very pleased with Brookdale Collin Oaks since my mom moved in three months ago. All of the staff seem to really care about the residents. Even when they don’t think anyone is watching I see them going out of their way to be kind and respectful to the residents. I feel very comfortable with the staff at Brookdale Collin Oaks caring for my mother. The facility is clean and spacious and mom says the food is good. She is happy to call Brookdale Collin Oaks her home.

Friendly employee and residents. Clean dining room, large backyard. Went out of their way to make the move easy and comfortable.

It is wonderful.

non compliant

I would rate a 5. My Dad who all other family members were certain would be unsuccessful is thriving and happy there. He is of sound mind and not easy to please. Brookdale, University Park went above and beyond for my Dad personally going to his doctor to achieve his plan of care so that he could move in on time. He has nothing but glowing reviews for the staff, the food, and the communication about in-house services. All around 5 stars!

Staff is very friendly and patient. Well kept grounds and building with spacious rooms.

I was invited to tour Brighton MI Brookdale through the Howell Senior Center. They even arranged transportation for me and I had a great tour of the building - I was able to see the model one bedroom and was highly impressed. It was a lot larger than I expected. The facility is very lively, bright and the staff are extremely friendly and professional. [name removed] in admissions has been there over 12 years. I look forward to coming back to future events I had a blast!

There are no areas of improvement that I know of! The staff and the cleanliness are what we like the most about the community and we would recommend them to others