Brookdale

Not very clean at all. The place smelled like urine. The staff I dealt with was not very welcoming. It seemed more just matter of fact. My loved one, definitely was not comfortable. They had a broken foot, and they did not even offer a wheelchair to escort my loved one around the facility. I would not recommend, but it is very affordable. Makes it seem like you get what you pay for in a way.

Unfortunately we had great hopes, however, most employees and many, many residents left while we were there. We did not go into it thinking we would leave. I would not recommend Brookdale Austintown. Billing was terrible and the pharmacy was inaccurate also.

They're understaffed, so I don't think my loved one or the other residents are getting the care that they need, including bathing, etc. When the activities girl is there, the activities are good. When she's not there, they're not good. I like pretty much everything except for the staffing. Just two people can't do all that it takes to watch people coming in and out and take care of the people who live there. It is a secure community, with no one allowed in/out without monitoring, but they're just not staffed to handle that.

Staff is consistently helpful, hallway people helpful. Kitchen is a mess, breakfast is often cold. Veggies often soggy. Sense of "do they care?"

I was thinking my loved one was going into assisted living and within 24 hours they were moved to memory care. There were residents that recognized my loved one wandering around the outside of the community. The community moved and we didn't have time to compare pricing at other communities. The memory care needs some renovations done to it. I don't feel my loved one's room is kept as clean as it should be. The common areas doesn't look good because it is so mismatched and doesn't appears run done because of this. It would be nice to see improvements in grooming of the residents. I'm noticing that residents are needing to be shaved or nails need to be cut. The staff is friendly, but I think the community maybe short on staff.

They had a significant problem with their staffing. They did not have enough caregivers to provide the services that they were supposed to be offering. Residents were waiting a long amount of time after they would push their buttons and it takes a while for someone to come to their room to help. The caregivers are over worked and exhausted and are expected to have a standard that is impossible to achieve. While we were here, they lost 12 members of the team and the new boss was expecting too much from them so they walked out. It was not a good experience.

When our loved one passed away some of the staff our family had worked with were very good to us and very nice. However, going through all the covid restrictions we were only allowed to either visit her in her room or in certain areas in the community. We were not able to see any activities going on or be with her during the meal time. Sometimes the care services were a hit or miss.

This community was not clean and there was not a good smell in the community. There were a lot of stains on the floor and they had not been cleaned up and this was troublesome to me. it was an older community and it looked this way.

The community didn't have the free roaming for memory care and this was the second worst on our list.

1) Medical care (in house) - nursing staff gets 5 stars! 2) Food gets two starts, repetitive, no alternative choices and seems to be done with a strict budget in mind (cheap!) 3) Housekeeping gets 1/2 a star.. the good cleaners leave because they are only hired part time. My loved ones room is often dirty. 4) Laundry gets 1 star... many items get damaged. 5) High staff turn over / short staffed. So many good, kind people quit as they are overworked and underpaid. 6) Condition of the rooms is terrible... bathrooms need updating 7) Activities director should be involved with families more when planning outside activities in case we want to join! Not enough stimulating activities.

High staff turnover, no variety of food, housecleaning is applying, Laundry gets ruined, no activities, There is no communication with family about outside activities and the residents are asleep out of boredom apart from bingo there is nothing.

The food has largely been a fail for us, you can blame it on covid or whatever, but generally we have been disappointed. The quality of the food, the temperate and the service has not been consistent at all.

I did not get a good general feeling from our tour with Brookdale. Also, when I went to use the restroom there was poop all over the seat.

I was not a fan of our tour with Brookdale North Mesa. It was institutional and even the outside looked like a hospital, we were looking for something that was more homey.

I would recommend you not put your loved one here. There has been a lot of staff turnover. It doesn't seem there is a lot training given to the caregivers. In the dining room the residents may wait up to one hour before getting their meals. There is no water set out on the table, when the residents get down to the dining room. Sometimes the food is good and other times it is seriously overcooked.

I think they could have handled some things better with our loved one, although I know they had their hands full with him as well. He went into a bit of an episode with some behavioral problems. He also came up with a rash, so we thought he might have had an infection, which might have been why he was acting strangely. Brookdale sent him to the hospital. But come to find out from the hospital at his release, Brookdale didn't say anything to the hospital about the episode. So I'm not sure why the situation occurred in the first place, and I wish their communication had been better with both the hospital and with our family. It just didn't turn out to be as helpful of a place as I thought it might be.

My wife got sick 2 months in a row which made me feel she was not being looked after as I thought she should have been. She needed more care than they were able to provide her here. Due to our experience I would not recommend to others.

I think that the director is a good guy, but stuff is getting past him. It took a big challenge, a really bad winter storm and a trying time, to see what everybody is made of. I learned that with my family members, and with the staff at Brookdale. Keep ‘em alive until five was the impression I got. I feel like a lot of them were just hter for the paycheck, stuck in the routine. I think they're good people. Salesperson, did her job, one of the big reasons we went there, she made everything so comfortable for us They all helped me out a lot in the beginning. They made it very easy and comfortable for move in. I just feel like they need to take a good hard look at the facility and see how they can make things better once you move in, and how they can work together better when unforeseen challenges arise. I like the director. He's a great person, he really is. Some stuff is getting past him. He was nice enough to resolve the issue professionally, and I thank him for that. He handled it professionally. I just think that my father should have been treated a little better from the get-go.

It was so good in the beginning before all this Covid stuff. My loved one was happy there at the start. But then they had her on lockdown, and she said they weren't feeding her. Their cook got Covid, and they had trouble hiring a new one. She lost a lot of weight, which wasn't good. They would bring her a lone piece of cold toast and think that was okay. It was not okay. She was giving them serious money to live there, and they needed to feed her properly. I would have understood if they had said I realize we don't have a cook right now and given her a can of soup. Something. Anything. And this went on too long, to the point that she lost a lot of weight. Not once had she gotten to go into the dining area to eat. Normally Brookdale has a really good reputation, so I was surprised. We left pretty quickly because of the experience. It was a really clean facility, and they would clean extra when people had Covid in the facility. The other residents seemed really friendly, and she liked her neighbors. But my loved one did not get along with the staff. She wasn't getting her mail, including her mail-order prescriptions. They just told her they hadn't received anything for her. She would call the VA several times, and they said they had sent it several times. During that whole time, she wasn't getting her medication. So she had to have her doctor send her prescriptions to a local pharmacy so she could go get them. But then she was having to pay out of her pocket instead of receiving them for free. From an outside perspective, I never would have seen/known these things were going on. But it's different for the residents actually living there. The lockdown was really affecting her mentally. It was really hard for her with no one being allowed to see her or visit her. It was horrible all the Covid testing they required every time she left for a doctor appointment. They would isolate her for 14 days when she came back. She was stuck inside her four walls, and couldn't see or talk to anybody. It was just terrible. It would have been worth it to have her there if they had done exactly what they said they would do. It was great in the beginning. The food was restaurant quality. It was a nice place. It just changed with this Covid thing and went downhill fast.

The financials can be frustrating. There are moving parts and it seems communication amongst the admin is questionable. The food right now does not seem to have variety. Most of the staff my loved one likes and the community does its job.