Brookdale

I wasn't happy with being billed for things that we didn't get. It was not a good experience.

My tour of this community was fine. The staff I met was kind, and friendly. There were many factors that played into where to move my mother to for her needs. The location of this community was not convenient for us too travel.

We had an alright tour of this community. We didn't feel this was the right type of atmosphere for my mother in law, and her needs. The gentleman who showed us around was very kind, and accommodating. This was not the community for us, but our tour was okay.

Same layout as Brookdale East Arbor. Memory/Alzheimer's facility. We don't need this level of care yet.

We are happy with the care mom is receiving at Brookdale. She has no complaints about the food. They are very accommodating when it comes to meals. I am not happy with the maintenance of the community or her apartment. They have had some turnovers and I am hoping this will improve. Mom has a nice apartment with a small kitchen.

My loved one was only at this community for a very short time. He ended up having to leave because they could not accommodate his needs that they said they could upon move in. I ended up having to hire a night nurse to make sure he was okay throughout the night. They also did not check on his medicines that he was supposed to be taking throughout the day. The staff where friendly it was just not the right fit in the end decision.

My loved one has recently moved into this community and so far she is enjoying things at the best of her ability. The staff are kind to her and are always so polite when I come to visit. She has had no complaints about the meals and participates in the activities she is able too. The only problem I have is how under staffed they are. It is getting a little out of control with the wait times for the doorbell as well as the room buzzers.

I toured this community for my mother, and her needs. The tour went well. The community from what I saw appeared to be nice, and everything was well maintained. The staff I met was kind, and friendly. The experience was a nice one overall.

This was a beautiful facility! However, our primary concern was that there were no beds at the facility, which was a considerable problem for us. We ended up not choosing this facility.

Our tour of this community went well, and everyone was very kind. The community looked good, everything appeared to be well maintained. The staff was kind. The experience went well, and our tour was good one.

I have no complaints about how things are going for my mother since she has made the move into this community. The staff are wonderful people and I am comfortable with the quality of care they have provided her. She has had no issues with the meals and has enjoyed participating in activities with the other residents from time to time. I would recommend it to anyone interested.

My mother is doing fine since her move in, she is adjusting well. They are doing as much as they can. The meals are not as good as we hoped but they're okay. I hate to bad mouth them because they are feeding a lot of people, but their food could use some improvement. They have bingo night and some other activities available that my mother has not tried out yet.

The staff at this community seem pretty good. They do offer daily activities and they keep the community clean. The food is good and healthy. The cost of this community is not all inclusive as they charge for any additional care services needed. If you could afford it I would recommend this community.

They do not offer a lot of activities at this community. The caregivers are super nice. The food is terrible it reminds me of hospital food. The community is very clean and the rooms are fairly nice. This community does work with Medicaid.

This looked like a nice clean community. The staff I met were nice and knowledgable. This community was little more expensive than what we were looking for.

My grandparents lived here for a short time. We found out after they moved in that they were not able to care for my grandpa. We have been waiting for a response from the office regarding some billing issues so this is why I rated it a three. The community itself is clean. The staff are nice and the food is good. This community was not the right fit for them.

We toured this community because we were looking for respite care options for my mother in law. It was a nice experience overall. The community was clean, and the staff was friendly. We did find another community that suited our needs better, but our tour of this community went well.

My mother is doing fairly well since her move to this community. We do feel she is safe, and in good hands overall. They have nice staff, and they have been attentive, and helpful. The only issue we have had, is in the beginning with the move in process things could have gone smoother. We had to wait longer then expected for her apartment. Other than that issue everything has gotten better now. They are taking good care of her, and her needs. It is a community I would recommend.

While my mother was at Brookdale, they never provided an itemized accounting of what they charged and they changed things midway. I was constantly haveing to check things. We had set up for all communications to come to me and they continued to send them to my brother. They seem to be professional at first, and maybe I just caught them at a bad time, but I was still very disappointed with our experience there.

Property was nice, but there was no one at the front desk to greet us and there was no answer on the phone when I called. We were going to leave when a resident and her daughter came out and the daughter flagged the maintenance manager. He gave us the tour, but could not answer any questions about cost and availability. He gave us a folder with very little information. Dad was not impressed.