Brookdale

Mom really likes the apartment, there is a screened porch, overlooking a court yard. I think there are a lot of activities! The people are good and friendly. It’s a very unique – one of a kind. It’s very cozy and homey environment. It should be called homey court. My mom loves it, but she does not care for the food.

Please make sure that the community is appropriate to your loved one’s needs. Everyone is very, very friendly. The community is clean and comfortable. Everyone has different tastes in food, so that’s always hard to judge.

They’ve got a great secure area for people to enjoy. The food seems well balanced and nutritional. There is enough of parking. We’re only a couple of weeks into our experience, but so far it’s been really good for us.

An incredible location. Very clean, very nice. The only drawback for me is the price, which isn't as high as others I have looked at, but it is just outside of my mother's budget.

This community and the staff are very helpful and very cooperative. They gave us lots of information. The food would a four. The parking was a little bit tight and I’d give it a four too. They do have outside courtyard in the middle.

My mother is blind and still has some problems when the staff forgets to take her back to her room after eating or attending an activity. The staff is very friendly and helpful, but I believe they need to hire more employees. When I call, I sometimes wait 10 minutes for someone to answer and at times 20 more minutes before my mom is brought to the phone. They do laundry and clean the rooms as part of the monthly charge. Many of the residents complain about the bland repetitive meals, although each meal offers choices. There is not anything so negative that would make my mom want to move. She is getting physical and occupational therapy . The one floor building is nice for my mom. Many activities are planned but due to her blindness, my mom has trouble participating. Emeritus also has a happy hour on Fridays and encourages families to participate in all activities. You may visit any time.

It wasn't really a good fit for our situation. My parents are at two separate stages, this was an attempt to keep them together and get the assistance they needed. It didn't quite work that way. We felt they were a little understaffed at times, in particular in the dining area. It was in a very attractive area, and seemed to be well kept. It's bright and has very bright and attractive common areas. I think there are a lot of people that are pretty happy there. You have to be very careful about the level of care that you need going in.

They do a pretty good job. They keep it pretty clean, and the staff is very friendly. My loved ones seem to enjoy the meals, I would give that a four. The thing that could use some improvement is the activities, assisted seems to have a lot more options than memory care does.

Tour and time spent with Jenny very informative and helpful. Site is very nice with friendly staff. Apartment is nice. I feel that the money is on the high side.

Your loved one is in good hands. There is enough parking. The community is very clean and the staff has always been very friendly to me. The value is comparable to other communities. The care services are fine.

My father was there for about 9 months before he passed away. I cannot really complain about anything except the orientation when a new person moves in. I think that leaves much to be desired. You have just moved someone in from a home they have probably been in for years and they know no one. What a horrible time in a person's life. I do think they do an awesome job overall but the job they did in selling the place to us was much more than his care in his first few weeks there. He did not even know when breakfast was or how it worked. Once we got past that, he was fine. Everyone was very nice and the meals were pretty good and he had a very nice apt. So overall for the price, I would say it was a very nice facility. And once we got to know some people there, it was better for him. And it was a very pretty place. I loved the front entrance.

It’s good. I think the staff is very helpful. They’re very caring there. My loved one seems to like the food. I’ve never had any trouble finding parking. There are outside areas for families to use. The staff and how friendly they are the best feature of this community.

It’s small and intimate. They respond very quickly. She says she likes the food. It’s in a nice neighborhood, very safe and quiet.

place was nice enough-close to home and maybe better suited to her. not glamourous but clean and the director was helpful-his own family member is living there-so that is a personal testimony to the place.

We just put my Mom here in May. They are one of the cheapest places, but that is because she is in independent living and not assisted. Once you start adding services, like a med tech, the price goes up and up. That said, they are the nicest people and seem to enjoy their work. There are more than enough activities here. That was the main reason we put my Mom there. There's 2 buses daily going to different stores and outings. There's always something to do. They were just bought out by Brookdale and the new company is totally remodeling the place. The only reason I didn't give it a 5 star overall rating is that the administrative and maintenance people seem very overworked with this new company coming in. I hope this will change when it settles down.

My father in law was in the Memory Care unit for a little over a year. The care he received was very good. The staff was kind and caring. There were issues here and there, but I don't think they were anything different than one would run into anywhere. The Memory Care Director especially, Cyndi, was exceptionally professional, caring and responsive. I can't say enough good things about her.

It was very, very nice. They were very friendly. The meals were very good, I would give the food a four. I can't think of any thing that needs to be improved or done better. We were very pleased.

Our loved one was there for six and a half years before her care needs exceeded what they were able to provide. They were A type a place. They had a very good transportation for people who confined to a wheel chair.

Very nice facility. Rooms were of a good size. Bathrooms were good sized. Nice patio with an attached vegetable garden. Large dining area with an associated TV room and what looked like a library also with a TV. There was a dog to greet you at the door.

Our overall impression of Clare Bridge of Troy was excellent at first - they were friendly, caring, and professional. Our mother was fairly happy there and adored several of the staff members. We had one very disturbing problem, however. Our mother's LTC insurance required a nurse to be on site 24/7. Clare Bridge's printed materials were a little nebulous on that issue, but we were assured by both the Clare Bridge Executive Director and Marketing Director that they met that standard. We fought with the insurance company for many months trying to receive Mom's full benefit, even contacting an elder care lawyer to advocate for us. When our lawyer requested that Clare Bridge clearly state in writing that they have a nurse on site 24/7 there was a new director on staff. She refused, admitting that their nurses are available by phone 24/7 but are not always on site. We were gravely disappointed to learn that we had been deliberately mislead for months. Their deceit caused us and our mother much grief, time, and thousands of dollars. She wept when we were forced to move her to another residence that has a nurse on site 24/7, but she now receives her full LTC benefit and has nicely adjusted to her new home.