Brookdale

The Emeritus at Diablo Lodge was great. My mom had a good experience while she was there. I'm satisfied with the services provided and care they gave her.

The food is terrible but the people are wonderful. Several of the ladies complain about the food. It comes out cold and is covered in gravy, and is unrecognizable, and the vegetable are cooked to death. It would be a five if not for the food. The room is lovely, and the people are great. It's mostly the food!!

The staff at Clare Bridge of Brookfield is very professional, and very compassionate. The facility is always very clean each time I visit. Overall I am pleased with the services and care provided.

I liked this place, third nicest. also the pricing was second best. Private apartment 3125, mini-private apartment 2600. There is an assistance fee to be determined when Mother is interviewed.

Overall things have gone well at Clare Bridge of Troutdale, they're doing a pretty good job overall. It's a nice looking, clean facility, and the staff are all very friendly. I feel like they could do a lot better with the activities they offer for their memory care patients, generally they just seem to have them watch TV or listen to the radio. I've also had issues with not being able to locate a staff member easily in the memory care section. They also have a lot of extra a la carte charges on top of an already high monthly fee, so I would like to see them include some things like transportation or meals with no charge.

Overall things have gone very well at Brookdale Place at Paradise Valley! Jennifer, the sales girl we worked with, was very nice. One of the nurses, Nai, is also very friendly and great to work with, the other nurse could be a bit more friendly though. They also do a great job with the food here, I've had a chance to try it myself.

We're happy with how things are going at Chambrel at Pinecastle overall. The services they offer are on par with the other communities we've had experience with, and they're doing a good job looking after our loved one. I do think they could do a better job at explaining their pricing structure, it wasn't made very clear to us how the charges for the various a la carte services worked.

Overall, very good move in experience. It would have been nice if they had a 4-wheel flat cart to help move stuff in.

I placed my husband in the memory care residence at Brookdale Spring Shadows 2 months ago, transferring him from a memory care facility he had resided in for 5 years. I am pleased with the move. I enjoy the home-like atmosphere. The caregivers (as well as the office, medical and maintenance staff) are friendly, dedicated and caring towards the residents and their families. I love that the caregivers are actively involved with the residents throughout the day, offering constant support and encouragement. Daily activities are provided, keeping the residents as mentally and physically engaged as possible. It is clean, the food is generally good and the menu varied. I like the location and believe the cost is commensurate with the care provided. Overall, I would recommend this facility.

We are very pleased. We went in for respite care, and they are going to be moving in permanently soon. The food is really good. However they don't accommodate special diets on the independent living side. When we come and go everything is really clean, and smells clean too. The people are very nice.

We toured this community when we were looking into care options for a loved one. We liked this one quite a bit! It was a nice looking community, the staff all seemed friendly, and it looked like they had a lot to provide for their residents.

They're doing a great job at Emeritus at Hagerstown! Our loved one has improved so much since being moved here, they do a great job taking care of their residents! The only way I can think that they could improve would be to be a bit more proactive about communication with families. They're always easy to get a hold of if you reach out to them, but they will only call the family in case of emergencies.

The lady that I contacted was very knowledgeable, very outgoing and she has been here for 20 years. My mom is now more active and is doing better. They help relieve us from having worries while we go on with our own lives. If she has a problem and calls us we call the front desk and they immediately take care of the problem or she pushes the button and they are there.

Tom is a great manager for this location. He was so helpful.

My father hasn't been there very long. To this point we've been pleased. We are also very pleased with " A Place for Mom" and their quick response and I just want to let people know about that as well.

They've got a very comprehensive program for taking care of their residents, and do a tremendous job with it. When we met with the directors they made it very clear that they were always willing to listen to any suggestions or requests that are brought to them, which I appreciate.

Brookdale Place is a community that provides an opportunity for the individual senior to thrive consistent with their life state. A full range of services are available onsite (wellness, physical therapy, beauty salon, laundry) and a wide variety of activities are scheduled daily ranging from education to social and onsite entertainment. Most important, the management and staff care about the residents and family. The facility is attractive and well maintained. Problems and concerns are addressed quickly. Mom loves the food!

My parents have lived in Sterling House for about a year. The staff is very friendly and caring.

Still early in the move but so far so good, My mother is happy and seems to be settling in well.

The food is good, but it's a lot of sandwiches. They aren't able to accommodate special diet requests. The recreation needs some work, she is sometimes forgotten and they don't always come and pick her up. Sometimes they don't have enough help, they always seem to be busy, but the people that are there, are excellent they are very attentive. The people are good, you couldn't ask for better people, overall I am pretty happy. It's mostly the recreation, some of it just isn't stimulating enough for my loved one.