American House

All that sparkles is not gold. Very Poorly Managed. Too many issues still to be resolved since opening in May.

I was there for Respid care for my father. The first time we were there was great. 2 months later we came back again for 2 weeks. The first night he was there was scary. I got there at 6am as he needed me to drop off something. He was wet in his bed and needed to be changed. I called for assistance with the call button he received from them. After waiting 20 minutes with nobody coming, I went looking for the staff. I found 4 beepers going off in the nursing station with nobody around. I walked around the facility and finally found somebody. Over the 2 weeks several problems occurred. He was not given 2 of the medicines he was prescribed on the doctors orders. He was also given meds that were not ordered for him. This was very scary as it could have had catastrophic results. The medicine was ordered from Z medical, an in house doctor. The worst part is that doctor did not remember doing this when asked and did not recall why this was ordered. They have been going through major staff changes that has made the care there suffer. I wish it was like the first time we were there.

Dining room is not adequately staffed, as a result long waits for poor service. Activities are not well attended, not of interest to most. Very few outings offered. Not a community environment.

This facility was very nice and very well run when it was Oak Crest. Since American House has taken over the care and staffing (what staffing they have) has gotten horrible. My mother is in what is supposed to be an assisted living, they have been moving Alzheimer patients into her building, and now she has to lock her door to keep these patients out of her room. Some days, she only eats once a day because the food that is prepared is not elderly friendly. Family members have to come daily to make her bed, make sure she has clean towels, toilet paper, empty trash. Many nights she is not getting her medication because the ONLY STAFF person is not in the building. Yes, there is only ONE person assigned to be on staff, and that person is out of the building, so if something should happen, there is no one in the building, and we have watched this person leave the building and not come back for 30-60 minutes. The other day while I was visiting, a resident in another room pulled the call cord.....the annoying buzzer went off for over an hour. My mother said that sometimes she hears that noise all night long. Very disappointed with American House!!

My father was in the memory unit at Elmcroft for 6 months. I would have moved him sooner had he not been in the nursing home or hospital 4 times during this stay. It took a while of being there to witness the negligence in care. There are long periods of time where there are no techs in the main living areas and the residents are on their own. The family members of residents end up watching after the residents to insure no one gets hurt. I was once handed a towel to clean up where water was spilled by a resident when I reported it - the techs and staff were in the hallway talking and laughing at the time and ALL the residents in the unit were left unattended. I moved my dad as soon as I could. They dropped him once because one person tried to move him instead of the 2 that were required. He fell and broke a hip TWICE while under their care. I was promised change but that never happened. Be careful putting your loved one in this place. And yes, I was there every day. At the end of his stay I had to pay for sitters to make sure he was taken care of until I could get him moved. I would not recommend this place for anyone loved ones.

My loved one has been at this American House for 2-1/2 years. Since first moving in the level of care needed has increased for my mom. I do not see the level of care and compassion among the employees as was evident when she first moved in. There is, for the most part, a revolving door for staff. The staff from housekeeping to the kitchen to the medical team are unfriendly at best, and grumpy. I'm pretty sure my mom doesn't get all the care we are paying for. Except for administering drugs, she doesn't get the escort service to meals that we are paying for, nor does she get the service of bathroom help that we are paying for. When I'm there I have never seen the escort service help her to meals or the bathroom. Laundry isn't always done on the scheduled day. There used to be scheduled entertainment at least weekly. Now, rarely. Workers are punching a time clock for a pay check, and the residents are mostly sad and unhappy. This place needs a complete overhaul from cleaning to services offered to the food served, and mostly, the attitude of the employees. There are a few who are kind and friendly, but that should be the rule rather than the exception. For $4000 + a month, I'm very disappointed.

We were really not happy with this facility for my Mother who was in very poor health. It might work for someone who can get around by themselves without a wheelchair or assistance but still the three floors and one small elevator are a problem. Many of the seniors are so bored they just go up and down in the elevator all day! My biggest complaint though was the medical staff, they are totally incompetant when in comes to medical care. If your parent has any special needs like oxygen, regular bood sugar checks or blood pressure checks this is NOT the facility for you!

The director of the facility has left, they have changed their grooming subcontractor, they have changed their physical therapy, subcontractor, the director of wellness which covers all health and medicine is leaving in two weeks, the director and memory care has left, and most importantly the staff keeps on changing in the dining room and the food is terrible. I wonder who else is leaving! Who’s taking care of the residence and how are they avoiding mistakes. What more can anyone say.

I was in search for a place for my 57 year old brother. He needs an assisted living situation. I visited American House and was very happy with what I saw and the gal I spoke with was professional and very knowledgeable. They told me they had an opening and sent a nurse to assess my brother and I was told they were looking forward to welcoming him into their community. Fast two days later and the executive director contacted me and said they couldn’t accommodate my brother. I asked for the reason he was turned away in writing and have never received a reply.

Why am I finding out of a fire safety concern through a review? To not be notified of something of this nature shines truly poor light on this community & management, made worse by the cookie cutter replies I am reading. Yes, a fire safety scare is frustrating.. but apparently safety is not taken seriously as you say, if it happened in the first place. You are supposed to take care of patients, and this lapse in judgement makes me worrisome of what other faults are happening here that are not being communicated. You are very lucky the fire did not do more damage than it did.

Lack of care, cleanliness and communication. Neglect and abuse were experienced.

I am pleading that the money spent to stay in this facility was going towards the team to be more helpful, sadly it seems that is not the case. Slow dinner service. Which on the topic of dinner, can be cold, and usually unappetizing.Medical care, if it could be called such, is very much dependent on the employee. Sad that there had been so much turnover that we are seeing new faces to have to keep track of. Events have some that can be decent, but others can be scarce and depressing to walk near. Then the scare of fire safety is something I really am worried to have heard is relevant at this facility. PLEASE improve this, American House.

Really disgusted by the food here. Why is it that they cannot seem to improve after there have been resident meetings so frequently and such vocal uproar to management. They really need to get things together here and prioritize this being as bad as it is, when we are paying an arm and leg to reside here. Take care of this issue. Slop should not be served to anyone.

I felt this place was lacking in cleanliness and was very dated and dirty. Extremely sad looking. Public bathrooms for visitors were disgusting.

overall and as for care, activities, food, I would also say 1! I may not have understood completely about what care actually is in memory care facilities especially in the state of Missouri but I just don't really think he got the basic care that I thought he should've gotten. Within a week of being there he fell I believe twice and ended up in the hospital. He really seemed to me that the workers really tried to skirt the responsibility and do as little as possible or just the very basic which from what I found out was the minimum requirement for facilities like that.

After 26 days chose to move to a new facility due to lack of care, cleanliness & safety.

Activity director left Med techs left Nurse left Too much turnover Messes up our billing all the time

It was a nightmare, they are not good to your loved ones. They do not tell you that they are raising the rent and then just take the money out of your account. They sent my mom to the ER for a UTI when in the past, they just checked that at the facility. They broke her wheelchair and then said it was a defective wheelchair... I can go on and on.

My experience with the American house was not good. I moved my husband into their facility, and he was sent back to the hospital the second day. I paid over $[removed] dollars,not counting movers and furniture. They would not take him back, nor would they send me a refund.

Most of the staff are worthless, the food is awful and the activities are lacking and she spends less than 2 hours per day with the residents and some days no time.