American House

Here's the good, the bad and the ugly. Good- very well kept facility - good maintenance person Bad- there was an incident where my wife's room started leaking water from the ceiling. We had to change her room. I helped move her furniture from one room to another. It seemed dangerous because it was near the electrical overhead light. I asked for a refund because of the inconvenience and they said they couldn't do that. Funny how they can take over $7k for "administrative fees" which are non refundable but they couldn't refund two to three days of inconvenience to myself and my wife. Ugly- after only being there about a month my daughter and I received a call from the head nurse saying that my wife had been Baker Acted because she may have taken off her clothes. They never did provide a written reason why they made that decision, even though I asked several times and they couldn't give me the reason. They are supposed to be the "experts" in working with people with Alzheimer's and they couldn't remedy a one time incident. To make matters, I was told that she would go to a local facility after her stay in the hospital and she ended up going to a hospital in Ft Myers, 3 hours away!! I made seven trips down there to see her and to take family members to visit her. I would not recommend the Beach House to any family member deciding on which memory care facility to house their loved ones. It seems they were only interested on residents that did not conform to their standards. People with Alzheimer's are known to act differently.

The water pressure still horrible and therefore cool to cold. During cold weather, the dining room gets too cold to host meals. 50 degrees during the morning recently.

The staff are welcoming and know their residents which is a plus . However, the facility is closed n need of updates and there is an awful odor throughout the facility. I would not recommend this facility to anyone.

Some of the staff is very friendly but the facility seems under staffed. Dad wasn't in the Advanced Care building, but the title is deceiving. The staff struggled to keep up with the needs of the residents. Certain staff members were seen sitting with cell phone in hand while others did the best they could. I would not recommend them to others.

What the community could improve on would be providing the assisted living care patients need (and pay for).

The nurse that performed the assessment to see if my mother in law was appropriate for the facility, was inaccurate with the assessment. We were given a lot of empty promises that they did not fulfill. Which in the end resulted in my mother in law being asked to leave because they couldn't provide the level of care that she needed.

Very high pressure to get me to sign my sister up. They came to ER w/contract & I felt pressured to sign or she wouldn't have a place to stay. They offered no move in fee & 3 free months. I signed in the ER entrance. Then after my sister's PT at a facility she didn't want to go. So, I told them & they said she would be charged a pro-rated fee even though she never moved in. I haven't seen a bill nor has any money been removed from my sister's account. I'm not happy about all of this.

The initial feeling on entering is one of safety and security quickly followed by warmth, friendliness and caring. The staff is eager to help solve any problem and will go out of their way to solve it.

So far things are not as they were described during the tour and first meeting when signing papers. It appears most staff is new (even management) and still in training or getting adjusted to their roles. While we understand it is new, the misinformation and delay in things has caused high stress and anxiety for my elderly parents in this big change for them. I will say the cleanliness of the facility is top notch as is the friendliness of the staff. We are hopeful that the next few weeks will bring more consistency to their roles leading to more streamlined and less stressful days.

Clinical care non existent. If resident falls they will not assist them up they call 911. I personally lifted my mother up and they would not assist. Only use this facility if the resident is totally capable of all ADLs. In other words they are residential, not assisted living. Food is fair. Activities were not quality and not close to what [name removed] provided.

I would give them a two overall only because there was so little to do there was no communication between patients. They just needed more activity for the patients that's all. Pretty much. They also had several activities planned for the patients, but mostly they were all canceled with no notice. The food was OK, but not on the best side.

There are better facilities for the money. Maybe even tire commend the other American House facilities in Riverview or Taylor. The Medical Team at Southgate needs better management and probably over haul. Plenty of misses with the care. Food is honestly basic at best. The facility needs a face lift. Carpets are dirty/stained in the common areas

We constantly have a problem with them keeping a good supply of toilet paper on hand. The service in the dining room is awful! Sometimes the patients have to wait on food for 20-30 minutes after specified serving times. Often, the food is not good. If a patient calls for help with the necklace buzzer around their neck, it just goes on and on and on with no quick response. There is not a nurse onsite 24 hours.

I was not happy at all. The nursing staff was incompetent and did not give meds as ordered. Mostly, they just did not live up to the promises they made about the extent of care when we interviewed. They may be better now. I understand they were closed down for a period just after we left because of an out break of bed bugs. I heard they were under new management now.

He fell twice and had to go to the ER. Reeked of urine. Looked like they didn't shave him for a week. Don't place him there. Find a different facility.

Not enough staff and the administration doesn't seem to care that they're short-staffed, which is dangerous for your clients

Some staff members were very compassionate. Others were the complete opposite. All individuals in the prior administration were intentionally unhelpful. My relative was not able to advocate for himself, and it was not a good place for him. For a person who just needs a low level of assistance and is able to advocate for themselves, it would be ok. I hope the new administration assesses the staff carefully and retains the ones who are extremely caring and skilled at their jobs and has the others leave because they have no business working in the field.

There are some genuinely good people working there, however, there is a lot of improvement needed. I think they are working on it. I would not recommend them until some improvements are made.

Some of the staff need to take classes on how to be compassionate when a loved one is dying. Hospice staff were great. Not the facility staff. Sadly, this is not a place I would recommend.

Town and Country is a hot mess and I am becoming sorry that I chose it for my mom. Inconsistency with communication concerning services that were promised prior to move in then changed once Mom moved in. It seems to depend on who you talk to at any given moment. Definitely a lack of communication between administration, health services, sales, and transportation as these people seem to float between multiple facilities. The friendliness and sense of caring that was exhibited prior to moving in disappeared shortly after Mom moved in. Seems more like a warehouse than a home.