American House

The caring employees is what stood out. We would recommend to others that would like to live in that area. It is clean and the people are attentive to residents' needs.

Overall the apartment at American House is nice and clean. The food is decent although there is too much sodium in the food. My main gripe is with One Care the Medical team. Please let me know if you want to know more.

I am having an extremely difficult time communicating, with no response. I wanted to change the debited dates. Cordial , initially friendly, place is convenient and nice. I'm asking if they can work with me , not responding.

Food is cheap school cafeteria food. Its horrible. My husband lost weight there bc he hated most of the food. The room is a good size, my husband also had a private washroom. They only bathe a person 2x per week, even if they have pooped themselves. They just use wipes which don't really 'clean' the person. The director and memory care supervisor say they will do things that they don't do. They are not very reliable. They clean well enough, but they don't change the memory care residents out of their dirty diapers enough, so it always smells like urine and feces. I had to get a worker to change my husband a countless number of times bc almost every time I went to see him he was sitting in his poop. They need to pay the ladies that work there more money bc then they will get quality people and the quality of the whole facility will go up. Me giving them a 3 is generous.

They have had some issues, the kitchen staff was replaced after going on strike , the rent was increased a lot for some and many have moved out. The staff that we liked quit and went elsewhere. So for now see what will happen. Keeping alternate options in mind.

There are no positives but I believe we were misled into believing they could take care of our Dad and they could not. I would not recommend them to anyone but would steer them away from going to America House. I honestly believe they contributed to my Dad's rapid decline and death.

They have had several big turn overs since we have been there since September. They are not very responsive to me when I really need something. Some of the staff are very polite and really care for residents but I do not believe that they all are Lots if turn overs never know who I need to go to because they have left

The facilities are very impressive. If viewed only from Metro, it is misleading. Do go in and take a tour to see all that is offered.

They are understaffed, mainly at night. The quality of care is average, due to the understaffing. The meals are average, about half of them are not warm and too tough to eat, especially for geriatric residents. The activities are difficult for most of the residents to participate in if they are disabled.

The staff is pleasant and welcoming. The nurse's and aides are wonderful to work with. Your family member will be checked on and talked to. This is important with transitioning to a new lifestyle. They also, have activities over the weekends, which is unusual for assisted living facilities.

It's hard to remember 1 facility from the next. It seemed somewhat an older facility with some updates. Clean & adequate. Our family is still touring & comparing offerings of each place. We still need to see more.

The house keepers that do light cleaning aren't the best. Bathroom floor is always sticky. The flooring in the kitchen, and sitting area is done poorly. The washer and dryers are the worst. They need new ones. Also, the kitchen staff keep using the washer and dryers when it's supposed to be for residents only. Also, the facility seems to smell like urine every day.

nothing much for the cost. extremely small rooms I expect more for the cost than this and felt extremely rushed to get through the whole 'tour'.

I liked the help and the overall service. I think the food was okay but it would help if they had more options to choose from.

My parents have been in this facility for almost one year. It's a very nice facility; however, my parents and I feel the amenities are not up to parents as advertised. 1. the meals suck; kitchen staff have no idea how to prepare meals worth eating. 2. The bus is NEVER available for transportation to doctor appointments. Scheduling of the bus is unorganized and needs someone that knows how to manage schedule for efficiency and accommodating all residents needs. 3. Social activities are not that exciting. There is very little activities organized on the weekends and most of the organized activities off campus involve going out to eat. 4. Independent living residents need activities off campus that are fun and exciting.

They were remodeling for the entire time I was there. Food service staff walked out due to their unhappiness of the management. Rent was increase from [Amount Removed] per month to [Amount Removed] with no notice. After leaving management refused to call me back as to my concerns over the return of my deposit. Overall experience was not good. The automatic opening door was most of the time not operating causing it very difficult to exit and enter building.

All is going as well as can be expected. This is a very difficult transition for my parents. The welcoming and orientation was somewhat disorganized and not too thorough. With lots of questions and "figuring it out" they are getting settled.

The staff is friendly, the activities are ok. They are VERY short-staffed - need to have more communication with family and follow-thru on work!! Needs to be larger, as rooms are very chopped-up for furniture placement.

The last few months I have went and visited my mother I have noticed housekeeping slacking on things. I have to clean my mothers room and I always see housekeeping in the same room for hours at a time and she always is on the phone talking and never paying attention to residents nor family. All the other staff is fantastic and nice

The Activity Director is fabulous! There were up to 4 activities each week. My only concern was that there was very few things offered on the weekend. [name removed] is the Director of the programs which includes music from local musicians, Bingo3 times a week, an outing for lunch on Thursday, special occasion trips (downtown 4th of July parade). The cook is a wonderful person BUT the food was not planned for individual needs. I have type ll diabetes and could not handle pasta 4 to 6 times a week. The director while I was there was fired and replaced after I left due to repeated complaints from residents and their families m