American House

Staff was excellent at providing information, but often difficult to reach if I called in with questions or updates. There is one main phone line, no phone menu to contact specific staff members. Have to depend on whoever answers the phone to get a message to the person you are trying to reach. Overall, I was pleased with the care given to my mother.

The people and staff and American House MT. Prospect really care and take care of me even though I need a lot of help! Lots of empathy.

My uncle was At The Palms for three months. They assessed him before he moved in in his care needs went up significantly while he was there. He has now moved into another facility that can provide a higher level of care. The staff was great, especially [name removed]. She was amazing and very caring with my uncle. Thank you.

We moved my sister there the first week of July. She has acclimated to the new environment. They have a great staff and activities for all. The place is always clean and welcoming. It is very well ran and take care of all. I would recommend it, at least for information and what they can do for our loved ones.

They're all round very good & helpful. Only 2 meals are included in standard plan

The facility was very nice, and the employees were very nice, but they are not a skilled facility, and they make sure the patients they select need minimal care. When the level of care changes, the price changes. The price will change quickly and a lot in memory care. Also, if the patient goes to the hospital and have a medical event they will not take them back if they need too much care because it is only assisted living for patients that need minimal care.

The staff were very good and very helpful. The one thing I would have appreciated would be the food. I do not eat meat and since the menu has meat dishes and very few meatless dishes, I find that I must make and eat my food in my apt. Some meatless dishes would be so great.

Most staff is good. Some very caring. One was on the borderline of abusive in my opinion. They are short staff and slow to answer help button. Very expensive but they did try to work with us on making the price affordable. My mom hates it but that's because she doesn't like having to be in a facility. For the most part I think they have done well. They just don't have enough help for the price we pay. Every time I've reported a concern they did look into it right away. (They could use more parking and closer to the door. It's a long walk from your car)

The staff is very caring and supportive. I would give them a 9 on a 1-10 scale. Activities are good when happening. I'm referring to the Memory Care Unit. The food is plentiful and looks good! This is for breakfast, lunch and dinner. Snacks are at 10am, 2pm and before bedtime!

Everything was very good, the food the staff, and the activities. They took excellent care of my dad. The only complaint I had was with the business manager. My dad had long term care insurance and the business manager never filled out the necessary paperwork for reimbursement even after numerous requests. It didn't really turn into a big issue because there was a 60 day waiting period for benefits to kick in and he passed away before that time. She was not friendly or helpful.

The staff there is always very friendly when we come to visit but more importantly they are always very kind to my mom when we are not there. The facility is always very clean. Also, a lot of carpeting has been replaced with hardwood floors which makes the facility overall cleaner. I had two concerns about the facility under its previous ownership: lack of activities during the day and my mother's clothes getting mixed up in the laundry and ending up in other residents' closets. Since American House has taken over I have seen improvement in both of these concerns.

When [name removed] was there he fell on 2 different occasions and they didn't get to him quickly. He said there for a long time He had to go to the rehab and the Doctor there told us not to send him back because they weren't able to watch him close enough. So we brought him back home. They had 1 person being responsible for too many people and we didn't feel it was as good as they described it to be. It would be better for someone that didn't need as much care.

The staff helped my whole family! My grandmother, grandfather, aunt. Super clean and really make the difference to my grandparents.

The staff is very nice and are always helpful. The food is good. There are all kinds of activities and entertainment.

The staff was most helpful. Your facility is very pleasant and well maintained.

The staff is great. The food is good. The building is nice. The facility is clean and well kept. My wife is now in memory care and I'm a little disappointed with the care. There are 2 or 3 really good staff people in memory care. The new manager there is excellent.

Yes, I would recommend this community to other families based on the experience so far.

American House provided a clean and safe place for my husband to stay while I had to be out of town for two weeks. The price was very reasonable and I did not have to commit to a longer period than I needed. The only complaint that I have is that I requested a couple of repairs be made to his room and these were never done. Otherwise everything was good including the food and the staff.

Its all good - it's clean, and they are friendly. Sometimes the food is not so good. The room/apartment sizes are small to average.

Food good, dining staff excellent.. it's two separate businesses so you have to get used to that.. rent is cheap but if you need any assistance from medical team it can add up..area is kept clean but you have to keep room clean. Supposed to make your bed every day but doesn't always happen. Overall happy and would recommend Livonia AH.