3H Management

The main thing that we went to Elmcroft of Halcyon for was for mom to have care 24 hours a day. She falls a lot and needs a lot of special attention. They have definitely met our expectations. They are always there and take great care of her. There was one minor incident where they came in super early in the morning to get her laundry and then ended up mixing her clothes with another residents, which caused her some confusion, but that is the only issue we have had and it was a very minor one.

Very nice, clean, friendly atmosphere. The Director was professional, while very compassionate & warm. Felt secure in the Alzheimers wing, tenants were comfortable doing their own thing. Nice gated outdoor area for gardening, walking or relaxing.

I had a pleasant experience with this community, all of the staff where extra friendly and made sure to give my father and I a warm welcome. The property was very well maintained with lots of great features and amenities that we enjoyed. This just ended up not being the right fit for my father but overall everything was great during our visit.

I am pleased with the quick placement. I have no contact information, such as social worker assign, if any, telephone number or progress made.

I found the staff to attentive the first couple of weeks and activities for the dementia residents were there. After the first couple of weeks, the truth came out. There were no activities at the facility for weeks at a time. CNAs complained openly about the residents. Poor nursing leadership. Short staffed and the LPNs and CNAs openly complained about having too much to do. Staff complained openly about their pay. I was excited that the facility was potentially just what I was looking for but soon found that it was not any different from the rest of the facilities that had underpaid and overworked staff. There were nights when there was only 1 LPN on the entire first floor. Meds were not always delivered appropriately. Finance office is totally disorganized - in the 3 months I was there my bill was never correct.

They provide no assistance in their assisted living. Don't put anyone you care about there. I had my mom signed up for about a month and she ended up staying a little over a week. She had a fall and because of that she had to go to the hospital. I do think that incident could’ve been 100% prevented by the community. I put her there because I was going out of town for my own care. They called my sister when it happened, I got notified about an hour after that. They did give me the remainder of my money back and I am satisfied with the amount. But our family never got an apology or calls to see how she was doing. It started the first day. I decided to move her in two days before I left town to make sure she was settled. I came back the next day and she was completely bleary eyed. I asked her what was wrong and she replied that she couldn’t turn her TV off all night. They never gave her the remote and only one person came to check on her throughout the night. So, she was stuck with a blaring TV that she couldn’t shut off. This was a satellite TV, so it required two remotes. One to change the channels and the other for volume and powering on and off. She had the channel one, but they never gave her the one that she really needed - even after they promised and we asked for hours. It never happened. They also never gave her a call button, the one I did see was only about 3 or 4 feet long and wouldn’t reach the recliner we brought in for her. Other places usually tie something to it just to make it a bit longer, but they never did that either. They promise you the moon when you sign up. They told us that the nurses station was upstairs and I explained that my mom can’t go upstairs alone. They replied that they’d bring her medicine downstairs for her when she needs it. The day she fell, she used her wheelchair to go up in the elevator to get her medicine because no one was around to help or check on her. She’s not used to being in a wheelchair, she uses a walker. They also told us they would be there to help her with getting in and out of the wheelchair, but they were not. She came back downstairs from the nurses station and waited for what she said felt like an hour. After waiting for so long, she decided to get herself out of the wheelchair and fell. And because there was no call button that she could reach, she laid there for what she said felt like another hour. Eventually they found her and she was then sent to the hospital. Her mobility was already limited before, and now with serious a spinal injury, her mobility will be even more affected.